APAC Payments Support Specialist & Rising Leader

Aumni; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

J.P. Morgan in Singapore seeks an Associate for APAC Access Support to own complex payments cases end-to-end, coordinating with operations, product, and technology teams. You will lead investigations, document processes, and drive improvements while coaching peers and taking on stretch leadership responsibilities.

The role emphasizes ownership, stakeholder management, and the ability to influence without formal authority, with a focus on risk controls and scalable solutions.

Qualifications

• Bachelor’s degree or equivalent.
• Minimum 5 years of payments client service, operations support, product support, or service desk roles in financial services.
• Strong understanding of payments products and end-to-end operating flows.
• Strong client-first mindset with experience handling escalations and managing expectations.
• Strong stakeholder management skills with influence across teams.
• Ownership mindset, able to prioritise competing demands and deliver under pressure.
• Strong analytical problem-solving with structured root-cause analysis.
• Strong digital skills and familiarity with AI-enabled tools.
• Demonstrated leadership potential and ability to coach junior team members.

Responsibilities

• Support clients and internal teams on payments platform and transaction issues, owning complex cases end-to-end.
• Troubleshoot issues across access, entitlements, configuration, connectivity, and file transmission.
• Coordinate cross-team escalations and dependencies, providing clear updates and managing client expectations.
• Maintain audit-ready evidence and case notes, applying risk and control discipline.
• Identify recurring issues and drive root-cause fixes to reduce repeats.
• Support process and technology changes, including user testing and readiness activities.
• Use AI-enabled tools to improve investigations, reporting, and workflows.
• Coach newer colleagues and support cross-training with best practices.
• Take on stretch assignments to build readiness for future leadership.

Skills

Stakeholder management

Analytical problem-solving

Leadership potential

Digital tools

Microsoft Office

Payments domain knowledge

Customer service orientation

Education

Bachelor’s degree or equivalent

Tools

Alteryx

UiPath

Tableau

Job description

J.P. Morgan in Singapore seeks an Associate for APAC Access Support to own complex payments cases end-to-end, coordinating with operations, product, and technology teams. You will lead investigations, document processes, and drive improvements while coaching peers and taking on stretch leadership responsibilities.

The role emphasizes ownership, stakeholder management, and the ability to influence without formal authority, with a focus on risk controls and scalable solutions.