APAC Customer Support Leader | Operations & Escalations

Nyco Asia Pacific Pte Ltd; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

NYCO Asia Pacific Pte Ltd in Singapore seeks an experienced operations and customer service professional to oversee daily interactions with customers across the Asia Pacific region. You will report to the General Manager APAC, with a dotted line to the Global Customer Support Manager in France.

You will manage order fulfilment, liaise with manufacturing plants, and prepare reports on performance, while ensuring compliance with ISO 9001 and quality standards.

Qualifications

• 3–5 years in international customer service, operations or supply chain.
• Experience with ERP systems and Microsoft Office.
• Familiarity with Sage X3 and ISO 9001 is desirable.
• Excellent interpersonal and communication skills with cross-functional collaboration.

Responsibilities

• Oversee daily operations with APAC customers to ensure service excellence.
• Coordinate internal processes with manufacturing plants to ensure timely and accurate order fulfilment.
• Serve as the primary point of contact between the Singapore office, regional customers, and headquarters.
• Monitor and report on operational performance metrics, identifying areas for improvement.
• Ensure compliance with company policies, procedures, and quality standards.
• Handle escalations and resolve customer issues in a timely and effective manner.
• Prepare reports for management on customer feedback, operational challenges, and performance.
• Contribute to continuous improvement of processes, workflows, and customer service strategies.
• Prepare quotations, register orders in the ERP system (SAGE X3), and manage the order-to-delivery process, including logistics and payment follow-up.
• Preparation of technical and quality responses in collaboration with cross departments.

Skills

ERP systems

Microsoft Office

English & Mandarin communication

Customer service

Project coordination

Tools

Sage X3

ISO 9001

Job description

NYCO Asia Pacific Pte Ltd in Singapore seeks an experienced operations and customer service professional to oversee daily interactions with customers across the Asia Pacific region. You will report to the General Manager APAC, with a dotted line to the Global Customer Support Manager in France.

You will manage order fulfilment, liaise with manufacturing plants, and prepare reports on performance, while ensuring compliance with ISO 9001 and quality standards.