APAC Customer Care Lead — Operations & Excellence

Wabtec; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Wabtec Inspection Technologies seeks an experienced Assistant Customer Care Manager APAC in Singapore. You will oversee a distributed team, drive operational excellence, and partner cross-functionally to enhance customer satisfaction and retention.

Responsibilities include defining team setup and KPIs, managing daily operations, and coordinating training to ensure the highest standards across the APAC region. Strong SAP (SD) experience and regional leadership are essential.

Qualifications

• Diploma or Degree in Supply Chain, Business, or IT.
• 8–10 years in customer care/supply chain with at least 5 years leading teams across regions.
• Strong experience in customer service, order fulfilment, and order processing.
• Hands-on knowledge of SAP (SD).
• Good understanding of international trade, freight and customs docs.
• Excellent communication, both verbal and written.
• Passion for delivering exceptional customer experience.
• Adaptive to a multi-cultural environment.
• Flexible and proactive working style.
• Proven ability to lead and develop teams across time zones.
• Analytical mindset to drive improvements.

Responsibilities

• Lead APAC Customer Care team to drive customer satisfaction.
• Define team setup, roles, routines and KPIs.
• Oversee operations and resource allocation for daily work.
• Coordinate training to maintain high standards.
• Manage sales and service admin activities and customer interactions.
• Provide periodic performance and operational reports.

Skills

Leadership

SAP (SD)

Process improvement

Multi‑country coordination

Education

Diploma or Degree in Supply Chain, Business, or IT

Tools

SAP (SD)

Job description

Wabtec Inspection Technologies seeks an experienced Assistant Customer Care Manager APAC in Singapore. You will oversee a distributed team, drive operational excellence, and partner cross-functionally to enhance customer satisfaction and retention.

Responsibilities include defining team setup and KPIs, managing daily operations, and coordinating training to ensure the highest standards across the APAC region. Strong SAP (SD) experience and regional leadership are essential.