Customer Support Manager

Nyco Asia Pacific Pte Ltd; Singapore; Presencial; SGD 65.000 - 90.000; Jornada completa

Descripción de la vacante

NYCO Asia Pacific Pte Ltd in Singapore seeks an experienced operations and customer service professional to oversee daily interactions with customers across the Asia Pacific region. You will report to the General Manager APAC, with a dotted line to the Global Customer Support Manager in France.

You will manage order fulfilment, liaise with manufacturing plants, and prepare reports on performance, while ensuring compliance with ISO 9001 and quality standards.

Formación

• 3–5 years in international customer service, operations or supply chain.
• Experience with ERP systems and Microsoft Office.
• Familiarity with Sage X3 and ISO 9001 is desirable.
• Excellent interpersonal and communication skills with cross-functional collaboration.

Responsabilidades

• Oversee daily operations with APAC customers to ensure service excellence.
• Coordinate internal processes with manufacturing plants to ensure timely and accurate order fulfilment.
• Serve as the primary point of contact between the Singapore office, regional customers, and headquarters.
• Monitor and report on operational performance metrics, identifying areas for improvement.
• Ensure compliance with company policies, procedures, and quality standards.
• Handle escalations and resolve customer issues in a timely and effective manner.
• Prepare reports for management on customer feedback, operational challenges, and performance.
• Contribute to continuous improvement of processes, workflows, and customer service strategies.
• Prepare quotations, register orders in the ERP system (SAGE X3), and manage the order-to-delivery process, including logistics and payment follow-up.
• Preparation of technical and quality responses in collaboration with cross departments.

Conocimientos

ERP systems

Microsoft Office

English & Mandarin communication

Customer service

Project coordination

Herramientas

Sage X3

ISO 9001

Descripción del empleo

About the role

Based in Paya Lebar Square, you will oversee daily operations with customers across the Asia Pacific region. You will report to the General Manager APAC, based in Singapore, and have a functional reporting line to the Global Customer Support Manager located at headquarters in France.

Key responsibilities

• Oversee daily operations with customers across the Asia Pacific region, ensuring service excellence and customer satisfaction

• Coordinate internal processes with manufacturing plants to ensure timely and accurate order fulfilment, including safety stock levels locally

• Serve as the primary point of contact between the Singapore office, regional customers, and headquarters

• Monitor and report on operational performance metrics, identifying areas for improvement

• Ensure compliance with company policies, procedures, and quality standards

• Handle escalations and resolve customer issues in a timely and effective manner

• Prepare reports for management on customer feedback, operational challenges, and performance

• Contribute to continuous improvement of processes, workflows, and customer service strategies

• Prepare quotations, register orders in the ERP system (SAGE X3), and manage the order-to-delivery process, including logistics and payment follow-up

• Preparation of technical and quality responses in collaboration with cross departments

About you

• Minimum 3-5 years of relevant experience in international customer service, operations, or supply chain management, preferably within the aerospace or defence industry

• Proficient in using ERP systems and Microsoft Office Suite

• Familiarity with Sage X3 ERP and ISO 9001 is highly desirable

• Excellent interpersonal and communication skills, with the ability to interact effectively with customers, plant teams, and headquarters

• Strong organizational and time management abilities, with attention to detail and the capability to manage multiple priorities

• Fluent written and spoken English, and business-level written and spoken Mandarin; ability to conduct customer calls and draft written correspondence in Mandarin without assistance

About us

NYCO is a French company specialized in the development and manufacture of synthetic ester bases and high-performance lubricants for the Aerospace, Defense, and Industrial sectors worldwide. As a major and recognized player in the market, NYCO employs 300 people worldwide and operates in over 100 countries.