APAC Regional Fulfillment Lead — Customer Experience

manpower staffing services (singapore) pte ltd; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

The Singapore team of a global ingredients company is seeking a Customer Experience Supervisor to lead a small team and oversee order fulfilment across APAC. This role combines hands-on operations with regional customer care, driving service quality and process improvements in a fast-paced B2B environment.

You will coach a small CX team, manage inquiries across channels, coordinate with internal stakeholders, prepare reports and contribute to customer satisfaction and retention.

Qualifications

• Minimum 5 years of experience in Customer Service, Customer Experience, Order Management or Customer Operations.
• Strong communication, coordination and problem-solving skills.
• Comfortable working with ERP, CRM, or business systems.
• Comfortable working in a fast-paced B2B environment.

Responsibilities

• Lead, coach and develop a small Customer Experience team.
• Manage customer enquiries and service requests through various channels.
• Coordinate with internal stakeholders to support efficient order fulfilment and service delivery.
• Monitor and follow up on customer issues to ensure timely resolution.
• Maintain accurate records and documentation related to customer interactions.
• Support continuous improvement initiatives by identifying service enhancement opportunities.
• Build strong customer relationships and contribute to customer satisfaction and retention.
• Prepare reports and provide updates on customer service activities.
• Support additional administrative or operational duties as required.

Job description

The Singapore team of a global ingredients company is seeking a Customer Experience Supervisor to lead a small team and oversee order fulfilment across APAC. This role combines hands-on operations with regional customer care, driving service quality and process improvements in a fast-paced B2B environment.

You will coach a small CX team, manage inquiries across channels, coordinate with internal stakeholders, prepare reports and contribute to customer satisfaction and retention.