APAC CRM PMO Lead: Transformation & Stakeholder Alignment

CAPGEMINI SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 180.000 - 260.000; Jornada completa

Descripción de la vacante

CAPGEMINI SINGAPORE PTE. LTD. seeks an experienced Regional CRM Program Manager to lead a multi-year CRM transformation across APAC.

You will establish and operate the regional PMO, drive governance, reporting, and stakeholder alignment among global, regional and local market teams. You will partner with business leaders, technology teams and partners to harmonize CRM processes and support adoption of a global CRM platform across APAC markets, delivering program milestones with clear leadership

Formación

• 10+ years of program or project management experience.
• Experience managing regional or global transformation programs.
• Strong stakeholder management across senior business and technology leadership.
• Experience establishing PMO governance, reporting, and delivery processes.
• Experience working with CRM platforms.
• Understanding of Microsoft Dynamics 365 is highly preferred.
• Strong communication, facilitation, and executive presentation skills.
• Ability to manage multiple countries, priorities, and stakeholder groups simultaneously.

Responsabilidades

• Establish and manage the APAC PMO function for the CRM transformation program.
• Drive program governance, steering committee preparation, status reporting, and executive communications.
• Coordinate activities across global, regional, and country stakeholders.
• Facilitate requirements gathering and alignment of regional business processes.
• Track milestones, risks, dependencies, issues, decisions, and action items.
• Define and manage project cadence, operating rhythms, and reporting standards.
• Support planning, rollout, and adoption activities across APAC markets.
• Ensure consistency between global CRM standards and regional business needs.
• Collaborate with business, technology, and vendor teams throughout program delivery.
• Maintain program documentation and provide regular updates to leadership.

Conocimientos

Program management

PMO governance

Stakeholder management

Executive presentation

Cross-functional collaboration

Multi-country management

Herramientas

Microsoft Dynamics 365

Descripción del empleo

CAPGEMINI SINGAPORE PTE. LTD. seeks an experienced Regional CRM Program Manager to lead a multi-year CRM transformation across APAC.

You will establish and operate the regional PMO, drive governance, reporting, and stakeholder alignment among global, regional and local market teams. You will partner with business leaders, technology teams and partners to harmonize CRM processes and support adoption of a global CRM platform across APAC markets, delivering program milestones with clear leadership