APAC Client Onboarding & Success Analyst

Aplaro Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus

Flexible benefits

Competitive pay

Job summary

RBC is seeking an Analyst for the Client Success Team in Singapore to manage cross-product onboarding for APAC clients and coordinate multiple regional teams. The role emphasizes client experience, risk awareness, and process improvements.

You will collaborate with KYC, AML, Legal, Operations, IT, Credit, Docs, and Risk teams to ensure a smooth onboarding journey from start to finish, with a focus on timely delivery and stakeholder transparency.

Qualifications

• Must-have degree or equivalent is required.
• 2+ years onboarding or related operations experience.
• Knowledge of Capital Markets – FX, Derivatives, Fixed Income, Futures.
• Proficient in Microsoft Office with advanced Excel and PowerPoint.

Responsibilities

• Onboard clients into RBC locations with focus on APAC.
• Manage client lifecycle projects across KYC, AML, Legal, Operations, IT, Credit, Docs, Risk.
• Facilitate and report onboarding progress to stakeholders.
• Escalate as required.
• Proactively identify operational risk and refresh procedures annually.
• Ensure compliance with Global client onboarding procedures (KYC/AML).
• Support strategic initiatives, policy/procedure documentation and reporting.
• Identify opportunities to streamline and automate processes.

Skills

Client communication

Project management

Cross-functional collaboration

Attention to detail

Problem solving

Ownership

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Macros

Job description

RBC is seeking an Analyst for the Client Success Team in Singapore to manage cross-product onboarding for APAC clients and coordinate multiple regional teams. The role emphasizes client experience, risk awareness, and process improvements.

You will collaborate with KYC, AML, Legal, Operations, IT, Credit, Docs, and Risk teams to ensure a smooth onboarding journey from start to finish, with a focus on timely delivery and stakeholder transparency.