APAC Client Onboarding & Operations Lead

JPMorganChase; Singapore; On-site; SGD 52,000 - 72,000; Full time

Job summary

J.P. Morgan in Singapore is seeking an Associate within Asset & Wealth Management operations to enhance the client onboarding experience and provide comprehensive support across products and platforms.

You will address client inquiries, process transactions, and troubleshoot issues while applying AML/KYC controls and collaborating with internal stakeholders to drive service‑center improvements. Excellent analytical and communication skills are essential.

Qualifications

• At least 2 years of experience in client service or operations.
• Experience in applying strategic planning principles to improve service center operations.
• Experience implementing anti-fraud strategies to detect and prevent fraudulent transactions.
• Proficiency in using automation to optimize service center operations and improve client experience.
• Proven skills in managing internal stakeholders and building productive relationships.
• Bachelor degree or equivalent.
• Strong knowledge of Private Banking, KYC, AML, regulatory requirements (e.g. HKMA and MAS).
• Excellent communication, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making and conflict resolution skills.
• Open-minded and willingness to share information, knowledge, and expertise with peers and team members.

Responsibilities

• Support the end-to-end client onboarding process, ensuring a seamless experience across products and platforms.
• Address client inquiries and troubleshoot problems, utilizing developing skills in strategic planning and anti-fraud awareness.
• Process transactions accurately and efficiently, adhering to established policies and procedures.
• Identify opportunities to refer services based on client needs, contributing to continuous improvement of service center operations.
• Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging influence and internal stakeholder management.
• Conduct client due diligence promptly, ensuring compliance with quality and detail standards per Policy & Procedures, while analyzing AML risks and escalating potential risks.
• Provide advice and guidance to team members and internal stakeholders to foster continuous improvement.
• Serve as the main point of contact for Bankers, managing expectations and improving client experience within SLA.
• Facilitate all queries for cases within own area, including escalations around PEP, screening, regulatory, compliance, legal and operational risk.
• Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery.

Skills

Client service

Strategic planning

Anti-fraud awareness

Automation

Stakeholder management

Communication skills

Knowledge sharing

Education

Bachelor's degree

Job description

J.P. Morgan in Singapore is seeking an Associate within Asset & Wealth Management operations to enhance the client onboarding experience and provide comprehensive support across products and platforms.

You will address client inquiries, process transactions, and troubleshoot issues while applying AML/KYC controls and collaborating with internal stakeholders to drive service‑center improvements. Excellent analytical and communication skills are essential.