Analyst, Client Success Team

Aplaro Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus

Flexible benefits

Competitive pay

Job summary

RBC is seeking an Analyst for the Client Success Team in Singapore to manage cross-product onboarding for APAC clients and coordinate multiple regional teams. The role emphasizes client experience, risk awareness, and process improvements.

You will collaborate with KYC, AML, Legal, Operations, IT, Credit, Docs, and Risk teams to ensure a smooth onboarding journey from start to finish, with a focus on timely delivery and stakeholder transparency.

Qualifications

• Must-have degree or equivalent is required.
• 2+ years onboarding or related operations experience.
• Knowledge of Capital Markets – FX, Derivatives, Fixed Income, Futures.
• Proficient in Microsoft Office with advanced Excel and PowerPoint.

Responsibilities

• Onboard clients into RBC locations with focus on APAC.
• Manage client lifecycle projects across KYC, AML, Legal, Operations, IT, Credit, Docs, Risk.
• Facilitate and report onboarding progress to stakeholders.
• Escalate as required.
• Proactively identify operational risk and refresh procedures annually.
• Ensure compliance with Global client onboarding procedures (KYC/AML).
• Support strategic initiatives, policy/procedure documentation and reporting.
• Identify opportunities to streamline and automate processes.

Skills

Client communication

Project management

Cross-functional collaboration

Attention to detail

Problem solving

Ownership

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Macros

Job description

What is the opportunity?

As the Analyst, Client Success Team, you will be a member of the Client Success Team (CST) working on cross-product onboarding in the APAC region.

What will you do?

• Member of a global Client Success Team responsible for the onboarding of clients primarily focused on onboarding requests from APAC into all RBC locations.
• Manage client lifecycle projects across the regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure smooth and efficient experience for the client and Sales.
• Facilitation and reporting of the onboarding progress to business stakeholders, providing transparency and improved client service.
• Escalating as required.
• Proactively identify operational risk/control deficiencies, risk loss events in the business accordingly.
• Keep desktop procedures up to date and refreshed as process changes are made and reviewed on a minimum of annual basis.
• Ensure compliance with Firm Policies applicable to activities e.g. Global client onboarding procedures, KYC/AML etc.
• Other business support as directed by reporting manager (e.g. strategic or regulatory initiatives, projects, documentation of policy/procedures and reporting/metrics).
• Proactively identify opportunities to enhance, streamline and automate processes.
• Strong knowledge of derivative products.
• Strong client communication skills required for this client relationship management role.

What do you need to succeed?

• Must-have Degree or equivalent is required
• The role would typically require 2+ years onboarding experience preferred or experience in a related operations role.
• Understanding of Capital Markets – FX, Cash and Equity Derivatives, Fixed Income, Futures, Commodities and Rates Derivatives.
• Proficient in Microsoft Office tools, with advanced Excel skills (macros, look-ups etc) and PowerPoint skills.
• Some experience working on change projects and an open change mindset.
• Nice-to-have Proactive, team player, self-motivated with strong organizational and time management skills (must be able to prioritize and re-prioritize tasks to meet the fast paced demands of the trading environment).
• Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
• Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.
• The trading floor environment can be a high stress environment that requires quick turnaround, decision making and constant communication.
• Working with the trading floor staff requires meticulous attention to detail and the ability to “think outside the box” often in a high intensity environment.

What’s in it for you?

• We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.
• We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

Job Skills

• Bank Accounts
• Branch Banking
• Communication
• Customer Needs
• Customer Service
• Customer Success
• Decision Making
• Detail-Oriented
• Taking Ownership

Additional Job Details

Address: 8 MARINA VIEW, #26-01 ASIA SQUARE TOWER 1:SINGAPORE

City: Singapore

Country: Singapore

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-06-24

Application Deadline: 2026-09-30

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and