Application Production Support Engineer – DevOps & Automation

CORNERSTONE GLOBAL PARTNERS PTE. LTD.; Singapore; Presencial; SGD 60 000 - 90 000; Tempo integral

Resumo da oferta

Cornerstone Global Partners is seeking an L2 Production Support Analyst to ensure stable, compliant operation of critical banking applications. You will handle incidents, monitor systems, and collaborate across IT teams to implement robust fixes and releases.

The role covers deployment automation, infrastructure scripting with Terraform/Ansible, and containerized environments with Docker/Kubernetes. Expect on-call shifts and a focus on SLAs.

Qualificações

• Experience in L2 application production support, incident troubleshooting and production operations.
• Linux/Unix administration and shell scripting.
• Jenkins and Git experience.
• Configuration management and infrastructure automation using Ansible and/or Terraform.
• Familiarity with Docker, Kubernetes and containerised environments.
• Understanding of deployment, release management, monitoring and troubleshooting practices.
• Knowledge of enterprise job scheduling tools such as Control-M, AutoSys or IBM Tivoli Workload Scheduler (TWS).
• Familiarity with relational databases such as Oracle, Microsoft SQL Server, PostgreSQL or Sybase.
• Knowledge of middleware or messaging platforms, such as IBM WebSphere Application Server, JBoss, Tomcat or IBM MQ.
• Understanding of IT service management processes (incident, problem and change).

Responsabilidades

• Provide L2 production support for banking applications, meeting SLAs.
• Monitor performance, availability, incidents, root cause and corrective actions.
• Support CI/CD pipelines and deployment automation.
• Develop and troubleshoot infrastructure automation scripts and configuration workflows.
• Collaborate with development, infrastructure, database and security teams to resolve production issues.
• Participate in incident, problem, change, release management and maintenance activities.
• Maintain runbooks and standard operating procedures.
• Participate in rotational shifts and on-call duties as required for production operations.

Conhecimentos

Incident troubleshooting

Shell scripting

DevOps practices

Team collaboration

Ferramentas

Jenkins

Git

Ansible

Terraform

Docker

Kubernetes

Control-M

AutoSys

IBM Tivoli Workload Scheduler

Oracle

SQL Server

PostgreSQL

Sybase

IBM WebSphere

JBoss

Tomcat

IBM MQ

Descrição da oferta de emprego

• Provide Level 2 (L2) production support for business-critical banking applications, ensuring compliance with service level agreements (SLAs) and operational requirements.

• Support applications covering accounting, back-office transactions, payments, risk management and regulatory reporting.

• Monitor application performance, system availability and infrastructure stability, investigate incidents, identify root causes and implement corrective actions.

• Support application integration, system testing, deployment and release activities, including integration with payment systems and existing enterprise applications.

• Manage and troubleshoot CI/CD pipelines using Jenkins and support deployment automation to improve release efficiency and reliability.

• Develop, maintain and troubleshoot infrastructure automation scripts and configuration management workflows using Terraform and Ansible, where applicable.

• Support Docker containers and Kubernetes environments, including deployment, configuration, scaling and troubleshooting.

• Perform application and infrastructure troubleshooting across Linux/Unix and Windows environments, including Java-based application platforms.

• Monitor scheduled batch jobs and application workflows using Control-M or other enterprise job scheduling tools.

• Collaborate with application development, infrastructure, database, security and business teams to resolve production issues and support application changes.

• Participate in incident management, problem management, change management, release management and planned maintenance activities in accordance with established operational procedures.

• Maintain technical documentation, operational runbooks, standard operating procedures, process flows and incident records.

• Participate in rotational shifts, on-call duties and weekend support as required for production operations, planned maintenance and major incidents.

Required Skills and Knowledge

• Experience in L2 application production support, incident troubleshooting and production operations.

• Working knowledge of Linux/Unix administration and shell scripting.

• Experience with CI/CD tools such as Jenkins and version control tools such as Git.

• Knowledge of configuration management and infrastructure automation using Ansible and/or Terraform.

• Familiarity with Docker, Kubernetes and containerised application environments.

• Understanding of application deployment, release management, monitoring and troubleshooting practices.

• Knowledge of enterprise job scheduling tools such as Control-M, AutoSys or IBM Tivoli Workload Scheduler (TWS).

• Familiarity with relational databases such as Oracle, Microsoft SQL Server, PostgreSQL or Sybase.

• Knowledge of application middleware or messaging platforms, such as IBM WebSphere Application Server, JBoss, Tomcat or IBM MQ.

• Understanding of IT service management processes, including incident, problem and change management.

Desirable Skills

• Experience supporting banking or financial services applications.

• Exposure to cloud platforms such as AWS, Microsoft Azure or Google Cloud Platform (GCP).

• Familiarity with DevSecOps practices, monitoring tools, log analysis and application performance monitoring.

• Exposure to automation and deployment tools such as Maven, Ansible, RunDeck, Argo CD or Helm.

• Familiarity with scripting languages such as Python or Perl.

• Experience using service management and collaboration tools such as ServiceNow and Jira.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.