Application Support Developer - DevOps / Production Support

ARGYLL SCOTT CONSULTING PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

ARGYLL SCOTT CONSULTING PTE. LTD. is seeking an Application Support Developer to provide APAC‑hour production support for a global bank platform. You will liaise across regional and global teams, manage incidents, and assist with releases and enhancements.

Responsibilities include incident triage, log analysis with Splunk, REST API troubleshooting, and collaboration with development teams to validate fixes and deployments. Strong communication and automation mindset are key.

Qualifications

• 3–5 years in application or production support with L2/L3 exposure.
• Experience handling incidents, triage calls, and incident bridges.
• Familiarity with REST APIs and API troubleshooting.
• Proficient in log analysis with Splunk and basic scripting.
• Strong communication and ability to coordinate with global teams.

Responsibilities

• Provide L2/L3 application and production support during APAC hours.
• Act as APAC liaison between business teams, platform engineering, APS, ETS and vendors.
• Lead incident triage calls and coordinate troubleshooting to resolution.
• Monitor health, analyze logs, and troubleshoot production incidents.
• Collaborate with development teams on fixes, deployments and upgrades.
• Develop runbooks, knowledge articles and support documentation.
• Use scripting/automation to improve operational efficiency and reduce recurring issues.
• Perform basic operational analytics and propose continuous improvements.

Skills

Application Support

Production Support

L2/L3 Incident Management

REST API Troubleshooting

Splunk Log Analysis

Scripting Basics

Stakeholder Communication

Collaboration Across Teams

Tools

Splunk

REST API

Scripting

Automation Tools

Job description

Application Support Developer - DevOps / Production Support

Contract Duration: 12 Months (Extendable)

Client: Global Bank

Working Hours: APAC Time Zone Support

Role Overview

We are seeking an Application Support Developer to support a global banking platform, acting as the key APAC liaison between internal business teams, platform engineering, APS, ETS, and external vendors.

The role focuses on application stability, production support, incident management, and troubleshooting for Employees platform. The successful candidate will work closely with regional and global teams to investigate issues, coordinate incident resolution, and support platform releases and enhancements.

Key Responsibilities

• Provide L2/L3 application and production support, ensuring platform stability and availability during APAC hours.


• Act as the primary APAC point of contact for APS, ETS, engineering teams, business stakeholders, and external vendors.


• Lead and participate in incident triage calls, coordinate troubleshooting activities, and drive issues through to resolution or escalation.


• Monitor application health and analyse logs using Splunk and other monitoring tools to identify and resolve issues.


• Troubleshoot REST API integrations, application disruptions, and production incidents.


• Work with development teams to validate fixes, deployments, releases, and platform upgrades.


• Develop and maintain operational runbooks, knowledge articles, and support documentation.


• Use scripting and automation to improve operational efficiency and reduce recurring issues.


• Perform basic operational analytics and trend analysis to identify opportunities for continuous improvement.

Must-Have Skills & Experience

• 3-5 years of experience in Application Support, Production Support, or Site Reliability Engineering.


• Hands-on experience providing L2/L3 support in a production environment.


• Working knowledge of REST APIs and API troubleshooting.


• Experience using Splunk for log analysis, monitoring, and troubleshooting.


• Basic scripting or software development experience.


• Strong incident management and troubleshooting capabilities.


• Excellent verbal and written communication skills, with the confidence to lead incident bridge calls and engage technical and non-technical stakeholders.


• Ability to collaborate effectively with regional and global teams.

Good to Have

• Python scripting experience.


• Exposure to Groovy or other scripting languages.


• Familiarity with DevOps, Agile methodologies, and automation practices.


• Experience with conversational AI platforms or Amelia SoundHound.


• Understanding of application architecture, system integrations, and cloud-based platforms.