Application Support and Reliability

SILVERLINK TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

SILVERLINK TECHNOLOGIES PTE. LTD. is seeking an experienced L2 Application Support & Reliability Engineer to back Wealth Management applications across the APAC region, including Singapore.

The role emphasizes production support, reliability engineering, and SRE practices to maintain stability and service continuity. Responsibilities include incident and problem management, on-call rotations, release support, and ongoing improvement of monitoring, runbooks, and operational procedures to drive

Qualifications

• 3–5 years of L2/production support experience.
• Experience in financial services or regulated environment.
• Familiarity with ITIL processes and an SRE mindset.

Responsibilities

• Own designated applications and manage incidents and problems.
• Perform shift-based monitoring and on-call support.
• Contribute to resilience and recovery testing.
• Collaborate on change reviews and deployments.
• Improve monitoring and runbooks for reliability.

Skills

L2 Application Support

Reliability Engineering

SRE practices

Incident management

Tools

Splunk

AppDynamics

Azure Monitoring

JIRA

Job description

Application Support & Reliability (ASR) -L2 | WealthManagement

Location: Singapore

Function: L2-Application Support & Reliability

Domain: Wealth Management

Justification for replacement: Replacement of the Singapore position with anSingapore-based contractor is required to maintain support for 20+ Tier 1Australia WMI applications (including eBanking, trading systems) and absorbadditional support demand for several Japan, Taiwan and Singapore applications.The customer expectation in APAC, especially WMI location is above an beyondHK/SG, the role is essential to ensure service continuity, operationalstability, SLA adherence, and sufficient support capacity as the WMI APACapplication support scope expands. The contractor model provides acost-effective and scalable solution to meet growing business requirementswhile reducing operational risk.

About the Role

We are looking for an experienced L2 Application Support& Reliability Engineer to join our team supporting critical WealthManagement applications across the region.

The role combines hands-on production application support,reliability engineering and SRE practices, with a strong focus on maintainingapplication stability, reliability, and operational excellence through TOILelimination, and continuous improvement.

Responsibilities include application ownership, incident andproblem management, shift-based monitoring, on-call support, and participationin resilience and recovery testing.

Key Responsibilities

• Act as a Primary or Secondary L2 Support SME for designatedapplications, maintaining strong functional and technical expertise acrosssupported systems.
• Lead the investigation, diagnosis, and resolution ofproduction incidents to ensure timely service restoration and effective stakeholdercommunication.
• Drive Major Incident Management activities, includingincident coordination, escalation management, technical team engagement, andstakeholder communications to minimize business impact.
• Participate in an weekly duty roaster and on-call supportrota, providing operational support for critical incidents andbusiness-impacting issues outside standard business hours.
• Support production releases and maintenance activities,including post-deployment validation, service readiness checks, and operationalmonitoring.
• Maintain and continuously improve system documentation,runbooks, knowledge articles, and operational procedures to support knowledgesharing and service continuity.
• Conduct post-incident reviews, document lessons learned andimplement process improvements to strengthen operational resilience and reducerecurring issues.
• Participate in Change Review and CAB activities, includingchange assessments, impact analysis, risk evaluation, and production readinessreviews.
• Collaborate with business and technology stakeholders todeliver stable, reliable, and high-performing services while driving continuousimprovement in support processes, automation, and service reliability.
• Participate in Business Continuity Management (BCM) andDisaster Recovery (DR) exercises for assigned applications, including planning,execution support, and post-test analysis.
• Participate in a rotating operational support and on-callroster, performing daily operational health checks, validating systemreadiness, monitoring service stability, and supporting critical productionincidents and escalations

Reliability & SRE

• Apply Site Reliability Engineering (SRE) principles to improve application availability, resilience and operational reliability.
• Own and manage the RTB (Run-the-Bank) issue backlog forassigned systems; identify recurring issues and drive root cause analysis andpermanent fixes.
• Practice a no-blame problem management culture: focus onlearning, process improvement, and system design changes rather than individualfault.
• Track recurring manual tasks and operational pain points asTOIL; prioritize and drive TOIL reduction through automation, tooling, andprocess changes.
• Proactively raise defects and improvement opportunities(e.g., via JIRA/GitLab) and collaborate with Product Owners, developers, andstakeholders to improve application stability and resilience.
• Continuously improve monitoring, observability, and alertquality (e.g., via Splunk, AppDynamics, Azure monitoring), aiming formeaningful, actionable alerts and eliminating false positives.
• Participate in and help design automation initiatives,including:
  • Automated health checks and smoke tests after releases orkey changes
  • Automated SOD/EOD checks where feasible
  • Scripts or workflows to remove repetitive manual tasks

Required Skills & Experience

3-5 years of experience in L2/production support orapplication support, ideally in financial services or a similarly regulatedenvironment.

Strong understanding of incident, problem, and changemanagement processes (ITIL or equivalent), with a practical SRE/continuousimprovement mindset.

Technical Skills

Experience with clo