Analyst Order Management

Harley-Davidson Motor Company; Singapore; On-site; SGD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts on motorcycles and

Job summary

Harley-Davidson Motor Company in Singapore seeks an Order Management Analyst to fulfilment for APAC markets. You will handle sales orders, invoicing, and OTC processes, coordinating with dealers and RHQ to ensure smooth operations across vehicles, P&A, and MotorClothes.

The role requires 1–2 years in operations/order management with SAP knowledge and strong English communication. SAP ECC6 proficiency and cross-functional collaboration are essential.

Qualifications

• Degree preferred in related discipline.
• Fluent in written and spoken English.

Responsibilities

• Process sales orders and invoice-related documentation related to dealer orders.
• Full order-to-cash cycle responsibility, including pipeline management.
• Monitor Parts, Accessories and MotorCl clothes order processes for completeness and troubleshooting.
• Ensure compliance with company policies and procedures related to order processing.
• Handle enquiries from internal teams and dealers about order management.
• Prepare reports and manage returns including disputes investigations.
• Document workflows and support UAT for new systems.
• Maintain SAP alignment with GTM strategies and dealer portals.
• Collaborate with cross-functional teams to improve efficiency.

Skills

Order management

SAP

MS Office

Communication

Attention to detail

Problem solving

Education

Bachelor’s degree

Tools

SAP ECC6

Job description

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

Job Summary

The Order Management Analyst is responsible for executing the fulfilment process for all Harley-Davidson product for assigned market(s). The incumbent is accountable for navigating operational deliverables with specific focus on sales order management across vehicles, parts & accessories, and MotorClothes®. This position will work closely with RHQ functions and/or dealers to ensure consistency within the operational processes in Asia Pacific.

Job Responsibilities

• Process sales orders and invoice-related documentation related to dealer orders
• Full order-to-cash cycle responsibility
  • Managing fulfilment of demand for vehicles through pipeline including requested order management or via an allocation model
  • Monitoring of Parts, Accessories (P&A) and MotorClothes® (MTCL) order process ensuring completeness, exception management and systemic troubleshooting
• Ensure compliance with company policies and procedures related to order processing and supply chain management.
• Manage enquiries from internal teams in markets and/or dealers related to order management, where applicable
• Monitor the shared inbox and address/ respond to enquiries in a timely manner
• Preparation of necessary reports as requested
• Processing of returns and transportation damages including necessary internal investigation to adjudicate disputes.
• Compile Data in preparation for Dealer Ordering via Online web platform wherever applicable
• Participate in cross-functional initiatives/projects including User Acceptance Testing (UAT) as/when required to implement new and/or improved systems.
• Collaborate with cross-functional teams, both internal and external, to streamline processes and enhance overall efficiency.
• Engage in process improvement initiatives to promote continuous improvement
• Support to document workflows, processes and job aids wherever necessary
• Maintenance of SAP to ensure alignment with Go-To-Market (GTM) strategies impacting vehicle/parts visibility, sales orders, exclusions, inventory allocations and dealer facing portals.
• Handle exception situations or cases related to the Order-to-Cash (OTC) process.

Education Specifications

• Degree preferred in related discipline
• Fluent in written and spoken English

Experience Requirements

• Minimum 1-2 years of related Operations, Order Management and Logistics experience
• Proficient in MS Office
• Working knowledge of SAP ECC6 or equivalent ERP systems, Super Users/SAP preferred (SD/MM module)
• Familiar with supply chain preferably in automotive/electronics/retail or fast fashion sectors
• Knowledge and experience in Robotic Process Automation (RPA) will be an advantage.
• Strong attention to detail to ensure accuracy in order processing, invoice processing and claims
• Excellent communication skills and the ability to work effectively with all stakeholders, both internal and external, across different countries and cultures.
• Active problem solver with ability to manage ambiguity

Preferred Traits

• Demonstrated continuous improvement initiatives
• Experience in SAP/ERP integration projects
• Dynamic, self-motivated, independent and proactive

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson ( here ).

Direct Reports:No
Travel Required:0 - 10%
Visa Sponsorship:This position is not eligible for visa sponsorship or visa transfer
Relocation:This position is not eligible for relocation assistance

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