Analyst Order Management

Harley-Davidson of Singapore; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonus programs

Employee discounts on motorcycles and^

General merchandise discounts

Job summary

Harley-Davidson Motor Company in Singapore is seeking an Order Management Analyst to execute the fulfilment process for Harley-Davidson products in assigned markets. You will handle sales orders, improve the order-to-cash cycle, and work with dealers to ensure smooth operations across Asia Pacific.

The role requires 1–2 years in operations/order management, proficiency with MS Office, and knowledge of SAP ECC6.

Qualifications

• Degree in related discipline preferred.
• Fluent in written and spoken English.

Responsibilities

• Process sales orders and invoice-related documentation for dealer orders.
• Full order-to-cash cycle responsibility for vehicles, Parts & Accessories and MotorClothes orders.
• Collaborate with RHQ functions and dealers to align operational processes in Asia Pacific.
• Monitor inquiries from internal teams and dealers; respond in a timely manner.
• Maintain SAP to align with GTM strategies affecting visibility, orders and inventory.
• Support UAT and cross-functional initiatives to implement improvements.

Skills

MS Office

SAP ECC6

Communication skills

RPA knowledge

Education

Degree preferred in related discipline

Tools

SAP ECC6 / ERP systems

Job description

Auto req ID:62659

Title:Analyst Order Management

Job Function:Customer & Dealer Operations

Location:SINGAPORE

Additional Location:

Company:Harley-Davidson Motor Company

Full or Part-Time:Full Time

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

Job Summary

The Order Management Analyst is responsible for executing the fulfilment process for all Harley-Davidson product for assigned market(s). The incumbent is accountable for navigating operational deliverables with specific focus on sales order management across vehicles, parts & accessories, and MotorClothes®. This position will work closely with RHQ functions and/or dealers to ensure consistency within the operational processes in Asia Pacific.

Job Responsibilities

• Process sales orders and invoice-related documentation related to dealer orders
• Full order-to-cash cycle responsibility
  • Managing fulfilment of demand for vehicles through pipeline including requested order management or via an allocation model
  • Monitoring of Parts, Accessories (P&A) and MotorClothes® (MTCL) order process ensuring completeness, exception management and systemic troubleshooting
• Ensure compliance with company policies and procedures related to order processing and supply chain management.
• Manage enquiries from internal teams in markets and/or dealers related to order management, where applicable
• Monitor the shared inbox and address/ respond to enquiries in a timely manner
• Preparation of necessary reports as requested
• Processing of returns and transportation damages including necessary internal investigation to adjudicate disputes.
• Compile Data in preparation for Dealer Ordering via Online web platform wherever applicable
• Participate in cross-functional initiatives/projects including User Acceptance Testing (UAT) as/when required to implement new and/or improved systems.
• Collaborate with cross-functional teams, both internal and external, to streamline processes and enhance overall efficiency.
• Engage in process improvement initiatives to promote continuous improvement
• Support to document workflows, processes and job aids wherever necessary
• Maintenance of SAP to ensure alignment with Go-To-Market (GTM) strategies impacting vehicle/parts visibility, sales orders, exclusions, inventory allocations and dealer facing portals.
• Handle exception situations or cases related to the Order-to-Cash (OTC) process.

Education Specifications

• Degree preferred in related discipline
• Fluent in written and spoken English

Experience Requirements

• Minimum 1-2 years of related Operations, Order Management and Logistics experience
• Proficient in MS Office
• Working knowledge of SAP ECC6 or equivalent ERP systems, Super Users/SAP preferred (SD/MM module)
• Familiar with supply chain preferably in automotive/electronics/retail or fast fashion sectors
• Knowledge and experience in Robotic Process Automation (RPA) will be an advantage.
• Strong attention to detail to ensure accuracy in order processing, invoice processing and claims
• Excellent communication skills and the ability to work effectively with all stakeholders, both internal and external, across different countries and cultures.
• Active problem solver with ability to manage ambiguity

Preferred Traits

• Demonstrated continuous improvement initiatives
• Experience in SAP/ERP integration projects
• Dynamic, self-motivated, independent and proactive

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here).

Direct Reports:No

Travel Required:0 - 10%

Visa Sponsorship:This position is not eligible for visa sponsorship or visa transfer

Relocation:This position is not eligible for relocation assistance