Passenger Experience & Digital Ops Lead

Changi Airports International Pte Ltd; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

Changi Airports International Pte Ltd is seeking a proactive professional to join the Passenger Experience team at Singapore Changi Airport. You will collaborate with airlines, ground handlers, technology partners and stakeholders to enhance the passenger journey through innovation and data-driven operations.

The role focuses on transforming airport operations via technology, developing new initiatives, and engaging with local and overseas partners, including Mandarin-speaking collaborators.

Qualifications

• Strong analytical and problem-solving abilities.
• Proficiency in Mandarin is required for interfacing with Chinese-speaking stakeholders.
• Excellent communicator across functions and levels.
• Curiosity, proactivity and willingness to challenge existing ways of working.

Responsibilities

• Develop policies and performance frameworks to uphold service standards.
• Analyze operational trends and customer feedback to identify improvements.
• Collaborate with airport partners to enhance passenger touchpoints across terminals.
• Lead the implementation and management of digital solutions and operations initiatives.

Skills

Analytical skills

Problem-solving

Mandarin proficiency

Effective communication

Education

Bachelor's degree in any discipline

Job description

Changi Airports International Pte Ltd is seeking a proactive professional to join the Passenger Experience team at Singapore Changi Airport. You will collaborate with airlines, ground handlers, technology partners and stakeholders to enhance the passenger journey through innovation and data-driven operations.

The role focuses on transforming airport operations via technology, developing new initiatives, and engaging with local and overseas partners, including Mandarin-speaking collaborators.