Airport Services Supervisor

AIR-Q MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AIR-Q MANAGEMENT PTE. LTD. seeks an experienced Airport Services Supervisor to oversee daily airport service operations and coordinate aviation support activities.

The role involves supervising service personnel, managing manpower, monitoring service quality, and ensuring compliance with aviation safety standards and company policies. You will coordinate with airport authorities and airline representatives, prepare operational reports, and provide on-the-job training to staff to maintain high

Responsibilities

• Supervise and coordinate daily airport service operations, ground support activities, and assigned operational duties.
• Plan and manage manpower deployment, staff duty rosters, shift schedules, and daily work assignments.
• Monitor airport service activities to ensure timely completion of operational tasks and client requirements.
• Supervise airport service personnel and operational support teams to maintain productivity and service quality.
• Coordinate with airport authorities, airline representatives, ground handling agents, and internal departments regarding operational requirements.
• Ensure compliance with airport safety regulations, aviation security procedures, workplace safety requirements, and company policies.
• Conduct regular operational inspections to monitor staff performance, service standards, and workplace safety.
• Handle service disruptions, manpower shortages, operational delays, and customer-related concerns.
• Monitor the proper utilisation of airport equipment, operational facilities, and assigned resources.
• Maintain accurate records of employee attendance, manpower deployment, operational activities, and service performance.
• Prepare daily operational reports, incident reports, and performance updates for management review.
• Provide guidance and on-the-job training to airport service personnel on operational procedures and safety requirements.
• Coordinate with clients and relevant stakeholders to ensure efficient service delivery and customer satisfaction.
• Assist management in implementing standard operating procedures and improving airport service efficiency.
• Support workforce planning, operational resource allocation, and continuous service improvement initiatives.

Job description

We are seeking a responsible and experienced Airport Services Supervisor to oversee daily airport service operations and coordinate aviation support activities. The successful candidate will be responsible for supervising airport service personnel, managing manpower deployment, monitoring service quality, and ensuring smooth and efficient operations in accordance with airport regulations, aviation safety standards, and company policies.

Key Responsibilities

1. Supervise and coordinate daily airport service operations, ground support activities, and assigned operational duties.

2. Plan and manage manpower deployment, staff duty rosters, shift schedules, and daily work assignments.

3. Monitor airport service activities to ensure timely completion of operational tasks and client requirements.

4. Supervise airport service personnel and operational support teams to maintain productivity and service quality.

5. Coordinate with airport authorities, airline representatives, ground handling agents, and internal departments regarding operational requirements.

6. Ensure compliance with airport safety regulations, aviation security procedures, workplace safety requirements, and company policies.

7. Conduct regular operational inspections to monitor staff performance, service standards, and workplace safety.

8. Handle service disruptions, manpower shortages, operational delays, and customer-related concerns.

9. Monitor the proper utilisation of airport equipment, operational facilities, and assigned resources.

10. Maintain accurate records of employee attendance, manpower deployment, operational activities, and service performance.

11. Prepare daily operational reports, incident reports, and performance updates for management review.

12. Provide guidance and on-the-job training to airport service personnel on operational procedures and safety requirements.

13. Coordinate with clients and relevant stakeholders to ensure efficient service delivery and customer satisfaction.

14. Assist management in implementing standard operating procedures and improving airport service efficiency.

15. Support workforce planning, operational resource allocation, and continuous service improvement initiatives.