Airport Operations Manager

AIR-Q MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

AIR-Q MANAGEMENT PTE. LTD. is seeking an experienced Airport Operations Manager to plan, direct, and oversee daily airport operations, ground handling activities, and aviation support services.

You will drive efficiency, safety, and service quality while managing budgets, resources, and staff. The role requires coordination with authorities, airlines, and partners to ensure compliant, reliable operations.

Qualifications

• Experience in airport operations management.
• Strong leadership and team supervision skills.
• Familiarity with aviation safety regulations and compliance.

Responsibilities

• Plan, direct, and manage daily airport operations, ground handling activities, and aviation support services.
• Develop strategies to improve efficiency, productivity, safety, and service quality.
• Oversee service schedules, manpower deployment, and resource allocation.
• Supervise airport operations supervisors, ground handling personnel, and support teams.
• Coordinate with authorities, airlines, ground handling agents, and partners for smooth operations.
• Establish SOPs, policies, and performance standards.
• Ensure compliance with aviation safety regulations, security procedures, and workplace safety.
• Monitor budgets, manpower costs, resource use, and cost-control measures.
• Evaluate performance and implement operational improvements.
• Manage client relationships and service agreements to ensure satisfaction.
• Oversee recruitment planning, workforce development, and training requirements.
• Develop contingency plans for disruptions and emergencies.
• Monitor utilization of equipment and facilities.
• Prepare management reports and strategic recommendations.
• Support business development and long-term planning initiatives.

Skills

Operations management

Ground handling

Workforce planning

Budget management

Stakeholder management

Job description

We are seeking an experienced and results-driven Airport Operations Manager to plan, manage, and oversee daily airport operations, ground handling activities, and aviation support services. The successful candidate will be responsible for operational planning, workforce management, resource allocation, service quality, and ensuring efficient airport operations in compliance with aviation safety regulations and company standards.

Key Responsibilities

1. Plan, direct, and manage daily airport operations, ground handling activities, and aviation support services.

2. Develop and implement operational strategies to improve efficiency, productivity, safety, and service quality.

3. Oversee airport service schedules, manpower deployment, resource allocation, and operational performance.

4. Manage and supervise airport operations supervisors, ground handling personnel, and operational support teams.

5. Coordinate with airport authorities, airline representatives, ground handling agents, and business partners to ensure smooth operations.

6. Establish and implement standard operating procedures, operational policies, and performance standards.

7. Ensure compliance with applicable aviation safety regulations, airport security procedures, workplace safety requirements, and company policies.

8. Monitor operational budgets, manpower costs, resource utilisation, and cost-control measures.

9. Evaluate operational performance, identify areas for improvement, and implement effective operational solutions.

10. Manage client relationships, service agreements, and operational requirements to maintain customer satisfaction.

11. Oversee staff recruitment planning, workforce development, performance evaluations, and operational training requirements.

12. Develop contingency plans to manage operational disruptions, manpower shortages, service delays, and emergency situations.

13. Monitor the utilisation of airport equipment, operational facilities, and other resources.

14. Prepare management reports, operational performance analyses, and strategic recommendations for company directors.

15. Support business development, service expansion, and long-term operational planning initiatives.