Airport Passenger Experience Specialist

Avon Services Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Avon Services Pte Ltd is seeking a dedicated Passenger Service Agent to assist travelers at the airport. You will help passengers, including those needing mobility support, navigate check-in, security and boarding procedures, ensuring a smooth journey.

The role requires 2-3 years in Airlines Customer Service, excellent English communication, and the ability to work a rotating schedule, including mornings, afternoons, midnights and public holidays.

Qualifications

• Degree or Diploma required or equivalent experience.
• 2-3 years experience in Airlines Customer Service preferred.
• Fluent English, strong verbal and written communication.
• Willingness to work 6 rotating shifts including holidays and weekends.

Responsibilities

• Provide professional assistance to passengers, including those with mobility needs, ensuring a safe airport journey.
• Assist and escort passengers to and from flights and through airport touchpoints as required.
• Perform basic checks and report faults for assigned equipment per procedures.
• Coordinate with supervisors, airline staff and operations teams.
• Maintain high standards of personal hygiene, grooming and professional appearance.
• Comply with airport safety, security and customer service standards.

Skills

Customer service

Communication skills

Team coordination

Education

Degree or Diploma

Job description

Avon Services Pte Ltd is seeking a dedicated Passenger Service Agent to assist travelers at the airport. You will help passengers, including those needing mobility support, navigate check-in, security and boarding procedures, ensuring a smooth journey.

The role requires 2-3 years in Airlines Customer Service, excellent English communication, and the ability to work a rotating schedule, including mornings, afternoons, midnights and public holidays.