Passenger Experience Agent – Check-in & Baggage

FUTURE BRIGHT PTE. LTD.; Singapore; On-site; SGD 19,000 - 23,000; Full time

Job summary

FUTURE BRIGHT PTE. LTD. is seeking airline passenger service staff to assist travelers at check-in, verify travel documents, issue boarding passes and baggage tags, and help ensure a smooth departure experience.

You will greet passengers, manage check-in and ticketing tasks, inspect baggage, collect excess charges, provide airport information, and deliver excellent customer service through rotating 9-hour shifts.

Qualifications

• Experience in airline check-in or passenger services preferred.
• Good knowledge of travel documents and visa requirements.
• Strong communication and customer-service skills.

Responsibilities

• Greet passengers to create a welcoming environment.
• Check in passengers accurately for departure flights.
• Verify travel visas and documents to comply with regulations.
• Issue boarding passes and baggage tags efficiently.
• Inspect baggage to meet security requirements.
• Collect excess baggage charges per policy.
• Provide travel information to assist passengers.
• Manage flight departure processes to ensure timely departures.
• Relay airline policies to ensure compliance.
• Deliver excellent customer service to enhance satisfaction.
• Perform meet-and-greet services for passenger needs.
• Execute basic transactions related to check-in and ticketing.

Skills

Customer service

Check-in accuracy

Communication skills

Travel documentation knowledge

Tools

Check-in system

Job description

FUTURE BRIGHT PTE. LTD. is seeking airline passenger service staff to assist travelers at check-in, verify travel documents, issue boarding passes and baggage tags, and help ensure a smooth departure experience.

You will greet passengers, manage check-in and ticketing tasks, inspect baggage, collect excess charges, provide airport information, and deliver excellent customer service through rotating 9-hour shifts.