Airport Passenger Services Specialist

AVON CLEANING SERVICES PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

AVON CLEANING SERVICES PTE LTD is seeking personnel to provide professional airport passenger assistance and mobility support. You will help passengers, including those with special needs, and escort them through flight processes while coordinating with airline and operations teams.

Requirements include a degree or diploma, 2–3 years in Airlines Customer Service, and must be able to work a 6-day rotating shift (morning/afternoon/midnight) including public holidays.

Qualifications

• Fluent English in written and verbal communication.
• Relevant hands-on experience in Customer Service Operations would be an advantage.
• 2-3 years of experience in Airlines Customer Service is preferred.

Responsibilities

• Provide professional assistance to passengers, including those with special needs or mobility assistance, to ensure a safe and smooth airport journey.
• Perform passenger assistance services such as wheelchair, E-Caddy, buggy, WHILL and other airport support services as required.
• Assist and escort passengers to and from flights and through relevant airport touchpoints.
• Understand flight and deployment information and respond to operational and passenger requirements.
• Perform basic operational checks and first-level troubleshooting of assigned equipment; report faults per procedures.
• Coordinate with supervisors, airline representatives, and operational teams.
• Comply with airport safety, security, procedures and customer service standards.

Skills

English communication

Interpersonal skills

Education

Degree or Diploma

Job description

AVON CLEANING SERVICES PTE LTD is seeking personnel to provide professional airport passenger assistance and mobility support. You will help passengers, including those with special needs, and escort them through flight processes while coordinating with airline and operations teams.

Requirements include a degree or diploma, 2–3 years in Airlines Customer Service, and must be able to work a 6-day rotating shift (morning/afternoon/midnight) including public holidays.