Airport Loyalty Operations Project Lead

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading organization in the airport operations industry is seeking an individual to oversee Contact Centre operations for a loyalty programme. Responsibilities include managing escalated member cases, conducting data analysis, and ensuring service excellence. The ideal candidate holds a Bachelor's degree and has at least 1 year of relevant experience. This position offers a salary of up to $4000 and comes with attractive benefits.

Benefits

Attractive benefits

Bonus

Qualifications

• Minimum 1 year of relevant experience in administrative or project support roles.
• Fresh graduates with strong drive and willingness to learn are welcome to apply.
• Experience in data analysis and reporting tools is a plus.

Responsibilities

• Oversee Contact Centre operations for loyalty programme matters.
• Handle escalated member cases ensuring timely resolution.
• Conduct data analysis to uncover trends and provide actionable insights.

Skills

Communication

Coordination

Organisational skills

Data analysis

MS Office proficiency

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Power BI

Pivot Tables

Job description

A leading organization in the airport operations industry is seeking an individual to oversee Contact Centre operations for a loyalty programme. Responsibilities include managing escalated member cases, conducting data analysis, and ensuring service excellence. The ideal candidate holds a Bachelor's degree and has at least 1 year of relevant experience. This position offers a salary of up to $4000 and comes with attractive benefits.