Airport Ground & Passenger Services Lead

TURKISH AIRLINES INCORPORATED; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Turkish Airlines Incorporated is seeking personnel to support the station manager with ground handling and flight operations, ensuring safety and regulatory compliance while delivering seamless airport passenger services.

The role emphasizes managing stakeholder relationships, assisting with ticketing, and maintaining calm, accurate performance under pressure across rotating shifts and holidays.

Qualifications

• Diploma or equivalent qualification.
• Minimum 3 years of experience in airport passenger service or ground handling.
• Strong multitasking and communication skills in a service-oriented aviation environment.
• Passion for working in the aviation industry.

Responsibilities

• Execute ground handling and flight operations tasks to support the station manager and ensure operational efficiency.
• Apply corporate and airline safety and security procedures to maintain compliance with regulatory standards.
• Develop and sustain effective relationships with internal teams and external stakeholders to facilitate smooth operations.
• Manage ticketing processes to assist passengers and resolve related issues promptly.
• Maintain composure and effective decision-making under pressure during emergencies and unexpected situations.
• Perform tasks with meticulous attention to detail to ensure accuracy and quality of service.
• Collaborate independently and within teams to achieve operational goals.
• Adapt to rotating shift schedules, including public holidays and weekends, to maintain continuous service coverage.

Skills

Multitasking

Communication

Service mindset

Education

Diploma or equivalent

Job description

Turkish Airlines Incorporated is seeking personnel to support the station manager with ground handling and flight operations, ensuring safety and regulatory compliance while delivering seamless airport passenger services.

The role emphasizes managing stakeholder relationships, assisting with ticketing, and maintaining calm, accurate performance under pressure across rotating shifts and holidays.