Airport Counter & Fulfillment Specialist

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Smarte Carte Singapore Pte Ltd is seeking staff for counter, runner and checker roles at the iShopChangi service counter. You will handle end-to-end fulfillment, upsell services, and maintain accurate inventory across terminals.

Roles include packing, stockroom organization, and housekeeping, with a focus on customer service and teamwork in a fast-paced airport environment. Training provided; 12-hour shifts, 4 days per week, with 2 days on/2 days off.

Qualifications

• Minimum O or N level with 3 credits, including English.
• At least 1 year of experience in logistics/warehousing, retail/customer service or hospitality.
• Proficient in Microsoft Office and comfortable with mobile technology.

Responsibilities

• Handle at counter end-to-end fulfillment for orders.
• Upsell services (Shopping Concierge, Rewards).
• Maintain inventory records and monitor stock levels; report discrepancies.
• Assist with Rewards membership enquiries, redemptions and campaigns.
• Transfer, deliver and/or collect items within terminals; ensure orders are correct and checked.
• Pick, pack and organize items for pickup or delivery; keep stockroom neat.
• Perform housekeeping and maintain cleanliness of counter and backroom.
• Assist with other duties as assigned by management.

Skills

Microsoft Office

Mobile technology

Customer focus

Team player

Interpersonal skills

Communication skills

Education

O or N level with 3 credits including English

Job description

Smarte Carte Singapore Pte Ltd is seeking staff for counter, runner and checker roles at the iShopChangi service counter. You will handle end-to-end fulfillment, upsell services, and maintain accurate inventory across terminals.

Roles include packing, stockroom organization, and housekeeping, with a focus on customer service and teamwork in a fast-paced airport environment. Training provided; 12-hour shifts, 4 days per week, with 2 days on/2 days off.