Airport Counter & Fulfillment Specialist

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

SMARTE CARTE SINGAPORE PTE. LTD. is hiring at Changi Airport to support counter, runner and checker duties across terminal operations.

You will handle end-to-end order fulfillment, process orders in the Warehouse Management System, and ensure accurate inventory movement. The role requires at least O/N level with 1 year in logistics or customer service, proficiency in Microsoft Office and comfort with mobile devices.

Qualifications

• Minimum O/N level with at least 1 year in logistics/warehousing, retail/customer service or hospitality.
• Proficient in Microsoft Office and comfortable using mobile technology.
• Customer-centric and willing to go the extra mile.
• Team player with good interpersonal and communication skills.
• Ability to multi-task and solve problems effectively.
• Pleasant disposition, well-groomed and approachable.
• Able to obtain an Airport Pass (Airside).

Responsibilities

• Handle end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately in WMS; check item descriptions, quantities and customer info.
• Monitor order status and coordinate with merchants and runners for timely fulfillment.
• Maintain records of inventory movements; monitor stock levels and perform stock counts.
• Assist with Changi Rewards membership enquiries and campaigns; upsell services.
• Ensure compliance with SOP and service standards.
• Transfer, delivery and/or collection of items within terminals; ensure orders are correct and checked.
• Pick, pack and organize items for pickup/delivery; ensure accuracy and timeliness.
• Perform housekeeping; maintain cleanliness of counter and backroom.
• Assist with any other duties as assigned by management.

Skills

Customer service

Teamwork

Communication

Multi-tasking

Problem solving

Attention to detail

Education

O/N level

Tools

Microsoft Office

Mobile devices usage

Job description

SMARTE CARTE SINGAPORE PTE. LTD. is hiring at Changi Airport to support counter, runner and checker duties across terminal operations.

You will handle end-to-end order fulfillment, process orders in the Warehouse Management System, and ensure accurate inventory movement. The role requires at least O/N level with 1 year in logistics or customer service, proficiency in Microsoft Office and comfort with mobile devices.