Airport Counter & Fulfillment Specialist

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; Vor Ort; SGD 20.000 - 36.000; Vollzeit

Zusammenfassung

SMARTE CARTE SINGAPORE PTE. LTD.

is seeking a reliable Counter/Logistics Associate to manage ISC counter duties, process orders in the Warehouse Management System, and ensure accurate end-to-end fulfillment for departures and arrivals. You will monitor orders, coordinate with merchants and runners, perform stock checks, and assist with Changi Rewards queries and campaigns while upholding high service standards.

Qualifikationen

• Minimum O or N level plus at least 1 year of experience in logistic/warehousing, retail/customer service or hospitality.

Aufgaben

• Handle all duties at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on WMS; verify item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners for timely fulfillment.
• Maintain inventory records and perform stock counts; report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions and campaigns; upsell services.
• Ensure SOP and service standards are followed; carry out runner, checker and pickup/delivery duties.
• Perform housekeeping and maintain cleanliness of counter and backroom.
• Commit to 12-hour shifts (10am-10pm or 10pm-10am) and indicate preferred days.

Kenntnisse

Customer service

Team player

Microsoft Office

Communication skills

Multi-tasking

Problem solving

Polished appearance

Airport operations knowledge

Ausbildung

O/N level

Tools

WMS

Mobile devices

Jobbeschreibung

SMARTE CARTE SINGAPORE PTE. LTD.

is seeking a reliable Counter/Logistics Associate to manage ISC counter duties, process orders in the Warehouse Management System, and ensure accurate end-to-end fulfillment for departures and arrivals. You will monitor orders, coordinate with merchants and runners, perform stock checks, and assist with Changi Rewards queries and campaigns while upholding high service standards.