Airport Airline Customer Service Agent

Evergence Pte Ltd; Singapore; On-site; SGD 27,000 - 37,000; Full time

Job summary

Evergence Pte Ltd at Changi Airport seeks a Customer Service Check-In Agent for a 1-year contract. You will perform counter check-in duties, issue boarding passes, and assist passengers at self-check kiosks, ensuring smooth airport experience.

Shift schedule is 44 hours per week across a 5/6 alternating workweek, with shifts from 1000–2230; training for 1 month starting mid-October; interview on 7 Oct at 3pm.

Qualifications

• Presentable and well groomed.
• Positive attitude with excellent customer service skills.
• Good communication skills and command of English.
• Possess basic computer skills.

Responsibilities

• Handle counter check-in duties and process boarding passes.
• Assist passengers at self-check kiosks and with gate procedures.
• Coordinate with crew to ensure timely gate activities and crowd control.

Skills

Customer service

Communication skills

English proficiency

Computer basics

Job description

CUSTOMER SERVICE CHECK-IN AGENT (CHANGI AIRPORT) – 1 Year Contract

• MUST COMMIT TO 1 MONTH OF TRAINING (Tentatively starting from 3rd week of Oct)

• Must be able to attend a face-to-face interview on 7 Oct, 3pm.

Job Description

1. Handling Counter Check In duties.

   • Check and ensure that flight tickets and travel documents are valid for flight
   • Weigh and tag passengers' luggage.
   • Processing and issuing of boarding pass.
   • Assisting passengers at self-Check In kiosks and auto bag drop kiosks.

2. Departure/Arrival gate duties

   • Ensure boarding pass information is accurate and passenger's name on passport tally with boarding pass for departure flight
   • Crowd control
   • Assisting passengers with special needs
   • Direct disembarking passengers to respective areas such as immigration and baggage collection belts
   • Meet & Greet
   • Coordinate with crew and other departments to ensure timely gate activities to meet on time departure of flight.

3. Other miscellaneous duties when assigned

Shift Schedule: 44hrs a week (5/6 ALTERNATE workday week Monday - Sunday). Shift timings will range from 1000 - 2230. Fixed 9 hours shift (8 working hours, 1 hour break). Example:

• 1000 - 1900
• 1200 - 2100

Requirements

• Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)
• Positive attitude with excellent customer service skills
• Good communication skills and command of English
• Possess basic computer skills