Airline Airport representative

XIAMEN AIRLINES SINGAPORE OFFICE; Singapore; On-site; SGD 30,000 - 48,000; Full time

Benefits offered by this job

Free travel ticket annually

Job summary

XIAMEN AIRLINES SINGAPORE OFFICE at Changi Airport is seeking an Airline Representative to provide frontline customer service and support across travel processes. You will verify passports, issue boarding passes, and supervise ground agents to ensure smooth operations.

Fluency in English and Chinese is essential, with Chinese documentation proficiency required. Singaporean citizenship or PR is mandatory for applicants.

Qualifications

• A-level or Diploma qualification required.
• Fluency in English and Chinese with strong communication skills.
• Must read and understand internal documents in Chinese.

Responsibilities

• Provide frontline customer service at check-in, verify documents and issue boarding passes.
• Supervise ground agents and provide guidance as needed.
• Assist with cargo bookings and manage lost and found items.
• Coordinate arrival/departure processes with crew and liaise with flight personnel.
• Answer phone calls and emails promptly and professionally.
• Oversee VIP handling and extras as required.
• Take on additional duties and projects as assigned by the Manager.

Skills

English fluency

Chinese fluency

Microsoft Office

Education

A-level or Diploma

Tools

MS Office

Job description

Xiamen Airlines is a leading airline based in Xiamen, China, is seeking a motivated and enthusiastic Airline Representative to join our team at Changi Airport, Singapore. In this fast-paced role, you'll play a vital role in ensuring a smooth and enjoyable travel experience for our passengers.

Job Highlights

• Located at Changi Airport
• Rotating Shift (Depend on Flight Schedule)
• Free Travel Ticket every year

Job Description

Job Responsibility:

• Provide frontline customer service at check-in counters, verifying passports, travel documents, and issuing boarding passes.
• Supervise ground agents and offer guidance as needed.
• Assist with cargo bookings and manage lost and found items.
• Facilitate a seamless arrival and departure process for passengers, collaborating with Flight Captains and Cabin Crew.
• Answer phone calls and emails promptly and professionally.
• Oversee special handling procedures for VIP passeengers and others requiring extra attention.
• Proactively handle additional duties and projects assigned by the Manager.

Requirements:

• A-level or Diploma Qualification.
• Fluency in English and Chinese, with strong written, verbal, and interpersonal communication skills.
• Mandatory Note:Proficiency in Chinese (reading, writing, and speaking) is a prerequisite. Applicants must be able to communicate fluently in Chinese with ourChina headquarters and various departments, and be able to read and understand all internal company documents, official notices, and operating manuals, as these documents are all issuedexclusively in Chinese.
• Proficiency in Microsoft Office applications.
• A service-oriented mindset and a psssion for the aviation industry.
• Initiative, enthusiasm, creativity, and a strong sense of responsibility.
• Customer service experience is a plus.
• Prior experience in the travel or airline industry is preferred, but training will be provided.
• Ability to work a rotating shift schedule at Changi Airport, including weekends and public holidays.
• Immediate or short-notice start date is a plus.
• Singaporean Citizenship or Permanent Residency is mandatory.