Airfreight Operations Manager

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

S.F. Express (Singapore) Pte Ltd is seeking an experienced Airfreight Operations Manager to oversee airfreight operations, shipments, and regulatory compliance while leading the operations team.

You will drive cost optimisation, support business development, and coordinate with airlines and ground handlers to ensure OTIF performance and seamless cross-border cargo movements.

Qualifications

• 5 to 10 years of progressive experience in airfreight operations, freight forwarding, or logistics management.
• Proficiency in industry systems such as CargoWise, CCN (Community Network), and TradeNet.
• IATA or Dangerous Goods Regulations (DGR) certification is strongly preferred.
• Proficiency in spoken and written English; Mandarin communication with China-based colleagues and vendors.

Responsibilities

• Oversee end-to-end import, export, transshipment, cross-dock, and consolidation air shipments.
• Manage bookings, cargo collection, routing, and final delivery coordination with airlines and ground handlers.
• Resolve shipment delays, cargo damage, and operational escalations.
• Ensure accurate MAWB and HAWB accuracy and compliance with regulations.

Skills

Airfreight operations

Team leadership

Regulatory compliance

Cost optimisation

Negotiation

CargoWise

CCN

TradeNet

IATA DGR

Education

Bachelor's degree in Logistics or related field

Tools

CargoWise

CCN

TradeNet

Job description

Job Summary

We are looking for an experienced Airfreight Operations Manager to oversee our airfreight operations, manage shipment activities, ensure regulatory compliance, and lead the operations team. The role also involves managing commercial activities, optimising costs, and supporting business development to drive operational efficiency and business growth.

Job Description

Operations & Shipment Management

• Oversee end-to-end import, export, transshipment, cross-dock, and consolidation air shipments.

• Manage bookings, cargo collection, routing, and final delivery coordination with airlines and ground handlers.

• Resolve shipment delays, cargo damage, and operational escalations.

Documentation & Regulatory Compliance

• Ensure accurate execution of Master Air Waybills (MAWB) and House Air Waybills (HAWB).

• Ensure compliance with Singapore Customs procedures, TradeNet permit declarations, IATA Dangerous Goods Regulations (DGR), and the Regulated Air Cargo Agent Regime (RCAR).

Commercial & Procurement

• Negotiate spot rates, block space agreements (BSAs), and allocations with commercial airlines.

• Manage the department's profit and loss (P&L), gross margins, and cost optimisation.

• Support business development activities.

Team Leadership

• Supervise, mentor, and train air operations and documentation staff.

• Track Key Performance Indicators (KPIs), such as on-time performance (OTIF), chargeable weight growth, and zero-error customs compliance.

Requirements

• 5 to 10 years of progressive experience in airfreight operations, freight forwarding, or logistics management.

• Proficiency in industry systems such as CargoWise, CCN (Community Network), and TradeNet.

• IATA or Dangerous Goods Regulations (DGR) certification is strongly preferred.

• Proficiency in spoken and written English is required. The role also requires the ability to communicate in Mandarin with China-based regional colleagues, overseas vendors and business partners to support daily airfreight operations and coordination.