Airfreight Customer Service Executive - LCYL

The Supreme HR Advisory Pte. Ltd.; Singapore; Vor Ort; SGD 22.000 - 42.000; Vollzeit

Zusammenfassung

The Supreme HR Advisory Pte. Ltd. is seeking an Airfreight Customer Service Executive (Coloading) to handle daily cargo bookings and coordinate capacity with airlines at Changi Airfreight Centre.

You will work with the Co-Loading team to deliver seamless, customer-focused solutions across our airline products, with responsibilities spanning data accuracy, shipment tracking, and cross-functional liaison.

Qualifikationen

• At least 1 year of experience in airfreight customer service or related field.
• Familiar with Cargo Community Network (CCN) system.
• Proficient in MS Office and Excel.
• Willingness to work shifts and weekends.

Aufgaben

• Assist customers in daily cargo bookings on airline products.
• Book capacity with airlines and confirm bookings with customers.
• Advise customers on requirements of airline products.
• Administer cargo bookings in the system and ensure data accuracy.
• Interface with customers, warehouses, carriers, and customs on shipment needs.
• Track shipments and inform customers of status.
• Maintain good relationships and respond to inquiries promptly.
• Collaborate with Billing Team to provide data for invoicing.

Kenntnisse

Customer service

MS Office

Excel

Tools

CCN system

Jobbeschreibung

Airfreight Customer Service Executive (Coloading)

Salary: $2000 - $3800

Location: Changi Airfreight Centre

Working hours: Mon - Fri 9am - 6pm | Alt Sat 9am - 1pm

You will be part of the Co-Loading team in charge of providing seamless and customer-focused solutions through our various airline products.

Job Responsibilities

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements

• Min. 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• Familiar with Cargo Community Network (CCN) system.
• Proficient in MS Office and Excel.
• Candidate may be required to work on shift and weekends.