Customer Service Executive (Airfreight) - Co Loading

Swift Search Global Pte Ltd; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

Swift Search Global Pte Ltd is hiring an Airfreight Customer Service Executive in Singapore. You will coordinate cargo bookings, liaise with airlines and partners, and keep customers updated on shipment progress.

The role requires handling bookings, capacity securing, and providing guidance on airline procedures while maintaining accurate records. Weekend availability may be required.

Qualifications

• Minimum GCE 'N' or 'O' Levels.
• At least 1 year of relevant airfreight customer service/co-loading experience.
• Familiarity with the CCN system.
• Proficient in Microsoft Office, particularly Excel.
• Good communication and customer-focused approach.
• Meticulous, adaptable and able to work independently.
• Able to work alternate Saturdays and support shift/weekend arrangements.

Responsibilities

• Handle daily air cargo bookings and respond to customer enquiries.
• Secure cargo capacity with airlines and confirm bookings with customers.
• Advise customers on service requirements and shipment procedures.
• Enter flight reservations and maintain booking records.
• Coordinate with customers, warehouses, airlines, customs and others.
• Monitor shipment status and update customers on progress or changes.
• Build positive customer relationships and resolve service issues promptly.
• Provide accurate shipment information to billing for invoicing.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Attention to detail

Independent work

Adaptability

Education

GCE N/O Levels

Tools

CCN system

Microsoft Office (Excel)

MS Office

Job description

Airfreight Customer Service Executive

Location: Changi Airfreight Centre
Working Hours: Monday to Friday, 9:00 AM-6:00 PM;

alternate Saturdays, 9:00 AM-1:00 PM

About the Role

Our client is seeking an Airfreight Customer Service Executive to join its co-loading team. You will coordinate cargo bookings, liaise with airlines and shipment partners, and provide timely updates to customers.

Responsibilities

• Handle daily air cargo bookings and respond to customer enquiries.
• Secure cargo capacity with airlines and confirm booking arrangements with customers.
• Advise customers on airline service requirements and shipment procedures.
• Enter flight reservations and maintain accurate booking records.
• Coordinate with customers, warehouses, airlines, customs and other parties on shipment requirements.
• Monitor shipment status and update customers on progress or changes.
• Build positive customer relationships and resolve service issues promptly.
• Provide accurate shipment information to the billing team for invoicing.
• Perform other related duties as assigned.

Requirements

• Minimum GCE 'N' or 'O' Levels.
• At least 1 year of relevant experience in airfreight customer service, co-loading or a related field.
• Familiarity with the CCN system.
• Proficient in Microsoft Office, particularly Excel.
• Good communication skills and a customer-focused approach.
• Meticulous, adaptable and able to work independently.
• Able to work alternate Saturdays and support shift or weekend arrangements when required.

We regret to inform you that only shortlisted candidates will be notified.