2683 - Airfreight Customer Service Executive - Coloading / Changi

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 22,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Co-Loading Support professional to handle daily cargo bookings and capacity confirmations for our airline products. You will coordinate with customers, airlines, warehouses, and carriers to ensure accurate data and timely updates.

You will work with the Billing Team to provide invoicing data and may be required to work on shifts and weekends to support operations.

Qualifications

• Min. 1 year of working experience in airfreight customer service or co-loading.
• Familiar with Cargo Community Network (CCN) system.
• Proficient in MS Office and Excel.
• Candidate may be required to work on shift and weekends.

Responsibilities

• Assist customers in daily bookings of cargo sales on our airline products.
• Booking of capacity with airlines and confirmation of capacity with customers.
• Advise customers on requirements of our airline products.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system and ensuring data is updated.
• Interface with customer, warehouse, carriers, customs and other parties on shipment requirements.
• Track and inform customers on shipments status.
• Maintain good relationships with customers and handle enquiries promptly.
• Coordinate with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Skills

Customer service

Tools

CCN system

MS Office

Excel

Job description

Salary: $2000 - $3800

Location: Changi Airfreight Centre

Working hours: Mon - Fri 9am - 6pm | Alt Sat 9am - 1pm

You will be part of the Co-Loading team in charge of providing seamless and customer-focused solutions through our various airline products.

Job Responsibilities:

• Assist customers in daily bookings of cargo sales on our various airline products.
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements.
• Track and monitor shipments status and inform customer accordingly.
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis.
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements:

• Min. 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• Familiar with Cargo Community Network (CCN) system.
• Proficient in MS Office and Excel.
• Candidate may be required to work on shift and weekends.