Airfreight Customer Experience Specialist

Triton AI Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Company transport provided at multiple

Job summary

Triton AI Pte Ltd is seeking an Air Export Coordinator based at Changi (East Side). You will handle air export shipments, coordinate with airlines and overseas agents, prepare documents, and ensure compliance with customer and airline requirements. The role requires proactive updates to customers and efficient issue resolution.

Working location is Changi with weekday hours and alternate Saturday half-day. Company transport is provided at multiple pick-up points.

Responsibilities

• Answer all incoming calls promptly and professionally
• Respond to customer enquiries in a timely manner
• Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
• Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
• Coordinate booking arrangements with airlines, co-loaders, and overseas agents
• Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
• Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
• Ensure export customs formalities and permit declarations are completed accurately and within timeline
• Monitor shipment departures and proactively update customers on any delays or operational issues
• Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement
• Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI
• Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues
• Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction
• Support customers with documentation discrepancies, shipment amendments, and special handling requirements
• Take on ad-hoc duties assigned by Supervisor/Manager

Job description

Triton AI Pte Ltd is seeking an Air Export Coordinator based at Changi (East Side). You will handle air export shipments, coordinate with airlines and overseas agents, prepare documents, and ensure compliance with customer and airline requirements. The role requires proactive updates to customers and efficient issue resolution.

Working location is Changi with weekday hours and alternate Saturday half-day. Company transport is provided at multiple pick-up points.