Air Export & Customer Service Specialist

Triton AI Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Triton AI Pte Ltd in Singapore seeks an Air Export Coordinator to manage end-to-end export shipments, liaise with airlines and agents, and ensure accurate and timely documentation. The role is based at Changi (East Side) with standard hours and occasional Saturday half-day shifts.

You will coordinate schedules, handle AWB/HAWB, and provide proactive shipment status updates while ensuring compliance with SOPs and KPI targets.

Responsibilities

• Answer all incoming calls promptly and professionally.
• Respond to customer enquiries in a timely manner.
• Handle air export shipment coordination and liaise with internal teams, customers, overseas agents, and stakeholders on shipment requirements.
• Prepare and verify AWB/HAWB and export shipping documents, ensuring accuracy and compliance with customer and airline requirements.
• Coordinate booking arrangements with airlines, co-loaders, and overseas agents.
• Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required.
• Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly.
• Ensure export customs formalities and permit declarations are completed accurately and within timeline.
• Monitor shipment departures and proactively update customers on delays or operational issues.
• Follow up with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement.
• Ensure all export permits are utilized or cancelled before expiry and timely job file closure within KPI.
• Review export shipment status and coordinate resolution for cargo discrepancies or operational issues.
• Maintain an understanding of customers' SOPs and shipment handling requirements to ensure compliance and satisfaction.
• Support customers with documentation discrepancies, shipment amendments, and special handling requirements.
• Take on ad-hoc duties assigned by Supervisor/Manager.

Job description

Triton AI Pte Ltd in Singapore seeks an Air Export Coordinator to manage end-to-end export shipments, liaise with airlines and agents, and ensure accurate and timely documentation. The role is based at Changi (East Side) with standard hours and occasional Saturday half-day shifts.

You will coordinate schedules, handle AWB/HAWB, and provide proactive shipment status updates while ensuring compliance with SOPs and KPI targets.