Airfreight Customer Experience Executive

Hatch Asia; Singapore; On-site; SGD 36,000 - 52,000; Full time

Job summary

Hatch Asia in Singapore is seeking an Airfreight Customer Service Executive to manage export documentation, permits, and customer communications. You will ensure timely flight details and responsive support for bookings, maintaining a high level of service.

The role requires at least 2 years in logistics and basic computer skills. The position emphasizes accurate documentation and proactive communication with customers and internal teams.

Qualifications

• Min 2 years of relevant experience in the logistics industry.
• Basic computer knowledge (e.g. Excel, Word).

Responsibilities

• Check on the Export Documents Compliance when processing the export work order.
• Apply the correct export permit and other export customs processed on timely manner.
• Direct contact with customers with outstanding friendly and reliable service offered.
• Provide flight details to customer within the stipulated time (1 hour) upon booking.
• Answer all calls promptly.

Skills

Export documentation

Customer service

Communication

Job description

Hatch Asia in Singapore is seeking an Airfreight Customer Service Executive to manage export documentation, permits, and customer communications. You will ensure timely flight details and responsive support for bookings, maintaining a high level of service.

The role requires at least 2 years in logistics and basic computer skills. The position emphasizes accurate documentation and proactive communication with customers and internal teams.