Airfreight Export Lead - Operations & Customer Success

WECRUIT PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Wecruit Pte Ltd is seeking a dedicated airfreight export operations specialist in Singapore to manage end-to-end shipments from bookings to closure. You will serve as the primary contact for customers, provide timely updates, and resolve operational issues while coordinating with airlines, handling agents, and customs to ensure compliant and efficient execution.

The role requires coordinating with internal teams, monitoring SLAs/KPIs, and guiding junior staff on export procedures.

Qualifications

• End-to-end airfreight export operations experience.
• Customer-facing role with ability to respond to enquiries.
• Coordinate with airlines, ground handling, trucking, customs, and internal teams.
• Monitor SLAs, KPIs and comply with procedures.
• Handle complex/high-value shipments and resolve issues.
• Identify bottlenecks and propose process improvements.
• Maintain shipment records and supporting documentation.
• Provide guidance to junior staff on airfreight procedures.
• Escalate unresolved issues to management.

Responsibilities

• Manage end-to-end airfreight export operations including bookings, docs, cargo coordination, customs clearance, billing and closure.
• Serve as primary contact for customers, provide updates, respond to enquiries and resolve issues.
• Coordinate with airlines, handling agents, trucking, customs and internal teams for smooth execution.
• Monitor progress, ensure SLA/KPI adherence and comply with procedures.
• Own complex/high-value shipments and address delays and clearance queries.
• Identify bottlenecks and suggest improvements for efficiency and accuracy.
• Maintain accurate shipment records and required regulatory documentation.
• Guide junior staff on export procedures and work practices.
• Escalate unresolved complaints to management with timely follow-up.

Job description

Wecruit Pte Ltd is seeking a dedicated airfreight export operations specialist in Singapore to manage end-to-end shipments from bookings to closure. You will serve as the primary contact for customers, provide timely updates, and resolve operational issues while coordinating with airlines, handling agents, and customs to ensure compliant and efficient execution.

The role requires coordinating with internal teams, monitoring SLAs/KPIs, and guiding junior staff on export procedures.