Air Logistics: Customer Experience & Growth Specialist

Kuehne+Nagel; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Kuehne+Nagel Singapore is seeking a Customer Care Specialist within Freight Forwarding to grow, retain and serve local customers while maximizing profitability. You will be the main contact for assigned customers, handling inquiries, quotations, onboarding and coordinating with Field Sales, OCC and RCC to ensure service excellence and financial targets.

Join a global logistics leader and contribute to delivering exceptional customer experiences across all touchpoints, with opportunities for

Responsibilities

• Customer experience, delivering service and satisfaction to the highest level
• Customer Growth, retention and serving the local customer with all their requirements
• Maximising Customer Profitability
• Qualify customer inquiries and provide quotations within the given price band, then follow up to ensure quotations are accepted and closed
• Support customer onboarding in line with working instructions, ensuring transfer of customer requirements into KN systems
• Collaborate with Finance and Revenue Care Center to adjust credit limits based on daily business development
• Document, resolve, analyse all complaints and feedback, identify root causes and share improvements
• Create, review and refine customer reports
• Ensure delivery against all financial targets and strategic objectives

Job description

Kuehne+Nagel Singapore is seeking a Customer Care Specialist within Freight Forwarding to grow, retain and serve local customers while maximizing profitability. You will be the main contact for assigned customers, handling inquiries, quotations, onboarding and coordinating with Field Sales, OCC and RCC to ensure service excellence and financial targets.

Join a global logistics leader and contribute to delivering exceptional customer experiences across all touchpoints, with opportunities for