Airfreight Customer Management Officer

IHUB SOLUTIONS PTE LTD; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

IHUB SOLUTIONS PTE LTD in Singapore is seeking a logistics professional to handle cargo and shipments, coordinate with customers and carriers, and manage documentation. The role requires attention to detail and strong communication skills.

The candidate will also liaise with internal teams, enter data into the in-house system, and provide operational support to ensure timely service delivery.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Ability to stay composed and professional with stressed customers.
• Strong proficiency in Microsoft Office (Excel, Word, etc.).
• Experience in Customer Support or Call Centre preferred.
• Exceptional multitasking and time-management abilities.

Responsibilities

• Cargo & Shipment Handling: verify cargo clearance permits and conditions before release.
• Shipment Coordination & Follow-Up: track shipments with customers, carriers and overseas agents.
• Documentation & Communication: prepare airfreight documents and communicate with customers.
• Coordination & Liaison: coordinate with carriers, vendors, and internal teams.
• Data Entry & System Management: input shipment details and invoices into the operations system.
• Operational Support: provide general support to the operations team.

Job description

1. Cargo & Shipment Handling Verify cargo clearance permits and cargo conditions prior to release to the delivery team. Perform checks to ensure all approvals and documentation are in place before shipment release.

2. Shipment Coordination & Follow-Up Track and follow up on shipments with customers, carriers, co-loaders, transporters, and overseas agents. Handle bookings, shipment tracking, and provide timely updates to clients.

3. Documentation & Communication Prepare and manage airfreight documents. Handle documentation and correspondence with customers to ensure smooth communication and service delivery.

4. Coordination & Liaison Coordinate effectively with carriers, vendors, and internal teams to ensure operational efficiency.

5. Data Entry & System Management Accurately input shipment details, invoices, and other relevant information into the in-house operations system.

6. Operational Support Provide general support to the operations team as needed, contributing to the team's overall performance and workflow.

Requirements:

• Bachelor's degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support or Call Centre roles is highly preferred.
• Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
• A distinctive personality and a great sense of humor will be highly valued.