6723 - Airfreight CS Executive | Freight Forwarding Industry | Export Documentation

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. seeks an Airfreight Customer Service Executive (Import) to manage end-to-end airfreight shipments, ensuring timely, accurate, and high-quality service delivery. You will coordinate with carriers, customs, and internal teams to keep shipments on track.

You will serve as the primary contact for customers, resolve inquiries, and monitor SLAs/KPIs while guiding junior staff and driving process improvements for greater efficiency and satisfaction.

Qualifications

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience managing multiple airfreight import shipments simultaneously.
• Experience using Cargowise is preferred.

Responsibilities

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Skills

Airfreight knowledge

Shipment coordination

Cargowise

Customer service

Tools

Cargowise

Job description

• Working Location:Alps Ave (Changi)


• Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm


• Basic Salary: $2500-$4000

Job Summary

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.


• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.


• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.


• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.


• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.


• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.


• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.


• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.


• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements

• Solid knowledge of airfreight import processes, documentation, and customs requirements.


• Experience manage multiple airfreight import shipments simultaneously


• Previous hands-on experience in using Cargowise system is preferred.