Air Cargo Consolidation Specialist - Customer Service Pro

SEARCH STAFFING SERVICES PTE. LTD.

Singapore

On-site

SGD 36,000 - 51,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

SEARCH STAFFING SERVICES PTE. LTD. represents a local freight forwarder in Changi Airfreight Centre to hire for Consolidation Specialist.

You will handle customer enquiries, quotations, bookings and amendments, provide rates, flight schedules, routing and space availability, and coordinate bookings with airlines and service providers. The role requires a Diploma in Supply Chain, Logistics, Business, or related field with 1–2 years in air cargo customer service or sales support.

Qualifications

Diploma in Supply Chain, Logistics, Business, or a related field.
Proficiency in MS Office (Excel, Word) and experience with cargo booking/ERP systems.
Strong communication skills for daily interaction with airlines, sales teams, and customers.
Good organizational skills to accurately maintain booking data and track shipment movements.
Detail-oriented with a proactive attitude toward resolving shipment updates and enquiries.

Responsibilities

Handle customer enquiries, quotations, bookings and booking amendments.
Provide customers with rates, flight schedules, routing and space availability.
Coordinate bookings with airlines and other service providers.
Monitor shipments from booking through uplift and onward movement.
Provide customers with timely shipment status and flight updates.
Ensure booking and shipment information is accurately maintained.
Liaise closely with sales, airlines and customers to ensure smooth cargo movement.
Support the sales team with quotations, rate enquiries and potential shipment opportunities.