AI Platform Production Support Engineer

Allegis Group Singapore Pte Ltd

Singapore

On-site

SGD 60,000 - 90,000

Full time

2 days ago

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Job summary

Allegis Group Singapore Pte Ltd is seeking a Production/Application Support specialist to join a high-performing AI Platform team. You will provide L2/L3 production support, troubleshoot issues, and work closely with Site Reliability Engineers to ensure platform stability and reliable AI-powered services.

Ideal candidates enjoy investigating defects, debugging Python code, and analyzing logs and traces in cloud-native environments.

Qualifications

2–5 years of production or application support experience.
Strong troubleshooting and defect investigation skills.
Experience performing structured Root Cause Analysis (RCA).
Hands-on experience with Python and/or Bash scripting.
Experience analyzing logs and traces with enterprise monitoring tools.
Ability to debug code from stack traces and logs.
Experience supporting production apps used by real users.
Strong communication and stakeholder management skills.
Ability to work independently and own issues through resolution.

Responsibilities

Provide L2/L3 production and application support for AI Platform services.
Investigate and troubleshoot incidents affecting users and platform.
Perform RCA and document findings, recommendations, and preventive actions.
Analyze logs, traces and monitoring data (Datadog, Splunk, ELK, CloudWatch).
Debug application issues, including Python code when required.
Support Kubernetes-based applications with log analysis and runtime diagnostics.
Develop automation using Python or Bash to improve efficiency.
Support production deployments, release validation, and change management.
Escalate issues with clear findings and evidence to SRE/engineering.