AWS AI Apps Operations Engineer - Production Reliability

SCIENTEC CONSULTING PTE. LTD.

Singapore

Hybrid

SGD 112,000 - 134,000

Part time

2 days ago

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Job summary

SCIENTEC CONSULTING PTE. LTD. is seeking an Operations Support Engineer to join a Singapore public sector product development team. You will provide L1-L3 support for an internal product, ensuring reliability, stability and uptime, and collaborating with developers, product managers and user support teams to resolve issues.

The role emphasizes AWS AI applications and a hybrid working arrangement with a 1-year renewable contract and conversion potential.

Qualifications

Bachelor's degree in CS/IT or related field.
Proven experience as an Operations Engineer or IT support role.
Experience implementing ITSM workflows (Zendesk/ServiceDesk) and automation.
Experience implementing security and access controls for privileged test/production environments.
Experience with full-stack monitoring using APM tools; CloudWatch familiarity preferred.
Experience automating processes with scripting/IaC tools (Terraform/Ansible).
Knowledge of Agile/DevOps practices and security requirements.
Certifications in AWS/Azure/Google Cloud or equivalent preferred.
Experience with AWS AI services and data lake workflows (RAG, tool calling).

Responsibilities

Monitor runtime environments to ensure optimal performance and drive improvements with stakeholders.
Set up AWS Quick environments to support AI use cases in collaboration with users.
Manage incidents and coordinate resolution within SLAs across teams and vendors.
Develop operation guides to document processes and meet audit requirements.
Manage day-to-day operations and prepare status reports for management.
Support 24/7 coverage with the operations team and vendors.