Customer Success

Anthropic; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Anthropic is seeking an experienced Customer Success Manager based in Singapore to partner with ASEAN customers, helping them adopt Claude capabilities including Claude Enterprise, Claude Code, and the API. You will guide strategic adoption, drive usage growth, and collaborate with global teams to shape regional processes.

This is an autonomous, high-visibility role in a fast-growing enterprise AI company. You will build trusted relationships with decision makers, translate business objectives

Qualifications

• 8+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions/Functional Consultant, Success Engineer or similar).
• Mandarin language fluency.
• Experience driving success across consumption-based and seat-based models with understanding of expansion levers and success metrics.
• Technical fluency with ability to understand AI/ML concepts, API integrations, and software implementation patterns.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Cross-functional collaborator who represents the customer interests.

Responsibilities

• Build trusting, strategic relationships with customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
• Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code, guiding customers to the right solutions.
• Leverage deep knowledge of the customer and regional nuances to drive usage planning and adoption across consumption-based and seat-based products.
• Monitor usage patterns and identify optimization opportunities to maximize value from contracted commitments.
• Serve as the customer's thought partner, sharing Anthropic's product roadmap and engaging Product PMs for ASEAN and APAC customers.
• Document and quantify customer value realized through ROI and impact metrics for continued investment.
• Identify potential use cases and lines of business not onboarded, partnering with customers to discover new applications for Claude.
• Develop and execute change management strategies to drive end-user adoption and organizational enablement.
• Own the customer experience across lifecycle with comprehensive account and success plans and Quarterly Business Reviews.
• Build Anthropic's brand in Singapore and establish regional processes, playbooks, and best practices for the market.

Skills

Customer success

Mandarin fluency

Strategic mindset

Technical fluency

Cross-functional collaboration

8+ years experience

Job description

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

Join Anthropic's Customer Success team as our early Singapore-based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across ASEAN, helping them harness the full potential of all our Claude capabilities - Claude Enterprise, Claude Code, and the API.

You’ll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You’ll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our product development and go-to-market strategies - making you a key voice in shaping how we build and deliver ongoing value as a business.

As our early CSM in Singapore, you’ll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You’ll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.

Responsibilities:

• Build trusting, strategic relationships with customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs as the voice of ASEAN and broader APAC customers
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle - managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Build Anthropic's brand and customer relationships as the early in-region CS presence, developing where needed, ASEAN-specific processes, playbooks, and best practices that account for regional business cultures

You may be a good fit if you have:

• 8+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar)
• Mandarin language fluency
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns to various audiences
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Cross-functional collaborator who represents the cus