AI-Driven Operations Transformation Lead

Hytech; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hytech in Singapore is seeking a Strategic Project Manager to lead AI-driven operational transformation across our regional business. You will redesign operating models, drive AI adoption, and elevate workforce capabilities to deliver measurable gains in efficiency and service quality across multiple markets.

You will partner with Customer Service and Operations teams, identify high-impact AI opportunities, and manage end-to-end transformation programs with senior leadership alignment to achieve

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3+ years in strategic project management, business transformation, or consulting with AI projects.
• Strong knowledge of AI technologies (Generative AI, LLMs, AI agents) and practical AI adoption experience.

Responsibilities

• Lead AI-driven transformation roadmap (1–2 years) aligned with business goals.
• Collaborate with Customer Service and Operations to redesign processes and operating models.
• Assess workforce readiness and develop AI-enabled skill transitions.

Skills

Strategic project management

AI technologies knowledge

Change management

Stakeholder management

Communication

Education

Bachelor's degree in Business/CS/Engineering

Tools

Generative AI

LLMs

AI agents

Intelligent automation

Job description

Hytech in Singapore is seeking a Strategic Project Manager to lead AI-driven operational transformation across our regional business. You will redesign operating models, drive AI adoption, and elevate workforce capabilities to deliver measurable gains in efficiency and service quality across multiple markets.

You will partner with Customer Service and Operations teams, identify high-impact AI opportunities, and manage end-to-end transformation programs with senior leadership alignment to achieve