AI-Driven Operations Transformation Lead

DBS Bank

Singapore

On-site

SGD 120,000 - 160,000

Full time

14 days+

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Job summary

DBS Bank in Singapore seeks a senior specialist to lead Operations transformation and AI-enabled knowledge systems. You will own the end-to-end SOP Platform and knowledge ecosystem, transform SOPs into AI-ready skills, and drive ontology, taxonomy, and governance across operations.

Collaboration across Technology, Risk, Data, and business units is essential. You will partner with Technology to integrate assets into AI platforms, deliver scalable knowledge solutions, and champion platform

Qualifications

Degree in Business, Information Systems, Computer Science, Knowledge Management, Engineering, or related discipline.
Minimum 8 years of experience in Operations Transformation, Digital Transformation, Knowledge Management, Business Analysis, or Technology Delivery.
Experience managing large-scale transformation initiatives involving Operations and Technology stakeholders.
Strong understanding of SOP frameworks, process mapping, knowledge management, taxonomy, ontology, and metadata concepts.
Familiarity with AI, GenAI, AI Agents, Knowledge Graphs, RAG architecture, or workflow automation platforms is advantageous.
Strong stakeholder management, communication, and influencing skills.
Self-driven with strong project management and problem-solving capabilities.

Responsibilities

Own the end-to-end delivery roadmap for the centralized SOP Platform and Operations Skills ecosystem.
Lead the transformation of Operations SOPs into reusable AI agent skills and workflows.
Establish and manage a centralized SOP Platform integrating SOPs, system Knowledge Bases, and operational knowledge assets.
Drive the creation of a single source of truth for operational knowledge across Group Operations.
Design and develop ontology, taxonomy, metadata, and knowledge graph frameworks linking business processes, SOPs, controls, and system functionalities.
Enable contextual knowledge discovery and reusable knowledge assets for both AI Agents and Operations users.
Drive AI readiness by establishing high-quality operational knowledge assets required for AI Agent deployment.
Lead the conversion of SOPs into agent-consumable skills and support AI-powered workflow orchestration.
Partner with Technology teams to integrate knowledge assets into AI platforms and solutions.
Engage stakeholders across Operations, Technology, Risk, Data, and Business functions to drive alignment and adoption.
Establish governance, controls, risk management, and operating model requirements for the SOP Platform and AI knowledge ecosystem.
Drive issue resolution, prioritization, change management, and platform adoption.
Identify opportunities to improve knowledge management, operational efficiency, and AI adoption across Group Operations.
Monitor platform effectiveness, knowledge quality, and user adoption metrics.