AI-Driven IT Operations &Automation Lead

Brighter Signals; Singapore; On-site; SGD 131,000 - 227,000; Full time

Job summary

Johnson & Johnson in Singapore is seeking an AI & Automation Operations Manager to lead AI-driven workflows across IT Operations and ITSM, advancing AI-augmented and autonomous operations using AIOps, Observability tools, ServiceNow and Generative AI to improve service reliability, reduce operational risk, and accelerate incident resolution.

The role will also provide operational support within the Digital Command Center (DCC), supporting major incident management, executive communications, and

Qualifications

• 5+ years in monitoring, event management, AIOps, or IT operations.
• 3+ years hands-on Observability workflows and ServiceNow Agent Orchestrator deployments.
• Proven experience implementing automation and AI-driven solutions.
• Experience supporting enterprise-scale applications and services.
• Experience leading or supporting major incident management activities.

Responsibilities

• Design and implement AI-powered workflows for incident detection, triage, categorization, prioritization, and routing.
• Develop AI-assisted root cause analysis, incident enrichment, and predictive incident management capabilities.
• Create intelligent remediation runbooks and automated response workflows.
• Drive reduction of alert noise through event correlation and service intelligence.
• Lead cross-functional incident bridges and coordination efforts in the DCC.

Skills

Monitoring & AIOps

Observability workflows

ServiceNow deployments

Automation & AI workflows

Incident management experience

Tools

Splunk

ServiceNow

Python

PowerShell

REST APIs

Job description

Johnson & Johnson in Singapore is seeking an AI & Automation Operations Manager to lead AI-driven workflows across IT Operations and ITSM, advancing AI-augmented and autonomous operations using AIOps, Observability tools, ServiceNow and Generative AI to improve service reliability, reduce operational risk, and accelerate incident resolution.

The role will also provide operational support within the Digital Command Center (DCC), supporting major incident management, executive communications, and