AI-Driven IT Operations & Automation Leader

JOHNSON & JOHNSON INTERNATIONAL (SINGAPORE) PTE. LTD.

Singapore

Presencial

SGD 170.000 - 260.000

Jornada completa

Hace 7 días

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Descripción de la vacante

JOHNSON & JOHNSON INTERNATIONAL (SINGAPORE) PTE. LTD. seeks an AI & Automation Operations Manager to design and operationalize AI-driven workflows across IT Operations and ITSM. The role advances autonomous operations using AIOps, observability, ServiceNow, and Generative AI to improve reliability and incident resolution.

You will also support the Digital Command Center with major incidents, executive updates, and ongoing service improvement initiatives.

Formación

5+ years of experience in monitoring, event management, AIOps, observability, production engineering, SRE, or IT operations.
3+ years hands-on Observability agentic workflows and ServiceNow Agent Orchestrator deployments for Operations Center environments.
Proven experience implementing operational automation, orchestration, or AI-driven solutions.
Experience supporting enterprise-scale applications and business-critical services.
Experience leading or supporting major incident management activities.

Responsabilidades

Design and implement AI-powered incident detection, triage, prioritization, and routing workflows.
Develop AI-assisted root cause analysis, incident enrichment, and predictive management capabilities.
Create intelligent remediation runbooks and automated response workflows.
Drive reduction of alert noise through event correlation and service intelligence.
Build workflows for AI-enabled trend analysis, risk scoring, and change impact assessments.
Lead Digital Command Center operations and executive communications during incidents.