IT Operations & Governance Lead (AI & Digital Tools)

BUSINESS CHINA; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

BUSINESS CHINA is seeking an IT professional to manage day-to-day IT operations and staff support in Singapore, while driving governance, policy, and digital/AI initiatives. You will work with an outsourced provider in a lean, fast-moving environment and help strengthen IT management and processes over time.

The role involves overseeing IT operations, vendor management, governance, and AI pilots, with opportunities to improve productivity and data readiness for new tools.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• 3–5 years of experience in similar IT operations roles.
• Familiarity with PDPA/data protection regulations is advantageous.
• Experience with outsourced IT vendors and service contracts.
• Comfort exploring and applying new digital and AI tools.
• Strong IT asset management and inventory tracking.

Responsibilities

• Provide day-to-day IT operations and end-user support, including AV setup for meetings and events.
• Oversee onboarding/offboarding of IT accounts and equipment; manage asset inventory and phased device replacement.
• Manage outsourced IT service provider, enforce service standards, coordinate renewals, and oversee IT security responses.
• Maintain IT governance framework and policies; support PDPA compliance and audits.
• Identify opportunities to improve productivity via digital tools and AI pilots; assist staff adoption.
• Partner with departments to translate needs into practical IT solutions and serve as IT liaison.

Skills

3–5 years experience

IT security

Vendor management

AI tools adoption

Troubleshooting

AV setup

Independent worker

Communication

Education

Diploma or Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Job description

BUSINESS CHINA is seeking an IT professional to manage day-to-day IT operations and staff support in Singapore, while driving governance, policy, and digital/AI initiatives. You will work with an outsourced provider in a lean, fast-moving environment and help strengthen IT management and processes over time.

The role involves overseeing IT operations, vendor management, governance, and AI pilots, with opportunities to improve productivity and data readiness for new tools.