Business & Systems Analyst: AI-Driven Process Optimizer

FPT Asia Pacific; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

FPT Asia Pacific is seeking a Business/System Analyst to bridge business needs and technology solutions by gathering requirements, analysing business processes, and supporting the delivery of system enhancements and projects.

You will work closely with business users, development teams, and vendors throughout the project lifecycle, from requirements gathering and solution design to testing, implementation, and post‑delivery support.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.
• Minimum 4 years of experience as a Business Analyst, System Analyst, or similar role.
• Strong experience in requirements gathering, business process analysis, functional specification writing, and SDLC methodologies.
• Hands‑on experience supporting system implementation, configuration, testing, and UAT.
• Experience managing vendors and coordinating cross‑functional project delivery.

Responsibilities

• Gather, analyse, and document business and system requirements through stakeholder engagement and process analysis.
• Conduct feasibility studies and impact assessments for business and system changes.
• Prepare functional specifications and user requirement documents for application development.
• Configure products and system settings based on approved business requirements.
• Develop test plans, execute system testing, and coordinate UAT to ensure successful implementation.
• Investigate production issues, perform root cause analysis, and recommend appropriate solutions.
• Coordinate with vendors, developers, and business stakeholders to ensure timely delivery of projects and enhancements.
• Plan, monitor, and manage project timelines, deliverables, and implementation schedules.
• Produce issue analysis reports and support data extraction activities for troubleshooting and analysis.
• Apply business domain knowledge to support system enhancements and operational improvements.
• Identify opportunities to improve business processes through automation, analytics, and emerging technologies.
• Leverage AI‑powered tools and automation technologies to improve productivity, system performance, and decision‑making.
• Escalate project risks, issues, and blockers where appropriate while maintaining effective stakeholder communication.

Skills

Requirements gathering

Business process analysis

SDLC methodologies

UAT support

Vendor management

Data mapping/migration

Analytical skills

Communication skills

Time management

Chinese language advantage

Education

Bachelor's degree in Information Technology or related field

Tools

AI/ML concepts familiarity

AI productivity tools (ChatGPT, Copilot)

Data analytics tools

Job description

FPT Asia Pacific is seeking a Business/System Analyst to bridge business needs and technology solutions by gathering requirements, analysing business processes, and supporting the delivery of system enhancements and projects.

You will work closely with business users, development teams, and vendors throughout the project lifecycle, from requirements gathering and solution design to testing, implementation, and post‑delivery support.