AI Data Partner Operations Leader

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a seasoned Partner Program Manager to lead outsourced partner and vendor operations across its international products. You will translate business objectives into measurable performance frameworks, manage complex stakeholder relationships, and establish governance to ensure contractual compliance.

A high-performing team will be built and coached to drive operational excellence. In this role you will drive service delivery, governance, and value-focused improvements in a

Qualifications

• 5+ years in a managerial role overseeing outsourced partner/vendor operations.
• Proven KPI ownership and performance management in BPO.
• Experience leading operations, program management, and large-scale transformation initiatives.
• Familiarity with the full sourcing and contracting process.
• Skilled in managing cross-functional (XFN) stakeholders across internal teams and external partners.
• Strong decision-making capabilities in fast-paced environments.

Responsibilities

• Lead strategy and day-to-day execution of outsourced partner/vendor operations.
• Translate objectives into measurable performance frameworks.
• Manage cross-functional stakeholder relationships and governance.
• Identify risks and implement mitigation strategies.
• Develop, coach, and grow a high-performing Partner Operations team.
• Oversee monthly value reviews tied to business outcomes.

Skills

Partner operations management

BPO operations

Program management

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree or higher

Job description

TikTok is seeking a seasoned Partner Program Manager to lead outsourced partner and vendor operations across its international products. You will translate business objectives into measurable performance frameworks, manage complex stakeholder relationships, and establish governance to ensure contractual compliance.

A high-performing team will be built and coached to drive operational excellence. In this role you will drive service delivery, governance, and value-focused improvements in a