Experience Operations Lead - UX & AI Growth

TikTok Pte. Ltd.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

TikTok Pte. Ltd. is seeking a product operations professional to own end-to-end user product experiences, identify pain points, and drive optimization initiatives across our international platform.

You will work with product and R&D teams to implement improvements, monitor experience metrics, and coordinate with partners to address user demands. Proficiency with data tools and AI-driven approaches is expected.

Qualifications

• Bachelor's degree or above; 2+ years in experience operations.
• Familiar with AI Agent fundamentals; track record of related projects.
• Strong data-driven mindset; proficient in data analysis tools (SQL, Excel, Tableau).
• Familiar with full lifecycle management of internet user experience; TikTok or overseas products experience a plus.

Responsibilities

• Own end-to-end user product experience for TikTok, driving cross-functional collaboration to implement improvements.
• Conduct proactive risk prevention based on upstream strategy iterations, updates and policy changes.
• Establish collaboration mechanisms with internal teams and external partners to address user demands related to product features.
• Leverage AI tools to monitor experience metrics, assess health, and identify latent issues.

Skills

AI Agent fundamentals

Data-driven mindset

Data analysis

SQL

Excel

Tableau

Education

Bachelor's degree or above

Tools

SQL

Excel

Tableau

Job description

TikTok Pte. Ltd. is seeking a product operations professional to own end-to-end user product experiences, identify pain points, and drive optimization initiatives across our international platform.

You will work with product and R&D teams to implement improvements, monitor experience metrics, and coordinate with partners to address user demands. Proficiency with data tools and AI-driven approaches is expected.